Intern- Retail- Lowell

Eastern Bank•Lowell, MA

7h•Onsite

About The Position

The Retail Intern is responsible for assisting with various duties as outlined below. This role involves performing a variety of routine teller duties, including processing transactions, identifying basic potential financial needs, and making referrals to the platform area as appropriate. The intern will gain experience in customer service and basic financial transactions within a retail banking environment.

Requirements

Students entering their sophomore or junior year, or High School or equivalent preferred.
Outgoing personality with good customer service skills.
Ability to work in a fast-paced environment.
Self-starter with technical literacy.

Responsibilities

Process deposits to customer accounts, including verification of cash, endorsements, and providing receipts.
Cash checks for customers and non-customers.
Process and properly record the sale of monetary instruments (e.g., official bank checks).
Process foreign currency purchases and sales.
Redeem savings bonds.
Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments.
Process various types of loan payments and credit card cash advances.
Assist with providing customers with access to the safe deposit area.
Actively engage in the sales process by identifying potential financial needs for customers and non-customers and making appropriate referrals to platform staff for follow-up.