Retail Interior Design Sales Leader

Ethan Allen•Naperville, IL

3d•Onsite

About The Position

Ethan Allen, a leading interior design destination, is seeking a Retail Interior Design Sales Leader. This role is primarily responsible for managing, developing, training, and motivating design teams while maintaining a high level of customer contact and achieving sales goals. The leader will actively coach design team associates to enhance the professionalism of design services and assist in developing business plans to increase market reach and revenue. This position involves partnering with associates to manage design projects, customer relationships, sales volume, and overall customer satisfaction, holding teams accountable to attain goals.

Requirements

Bachelor’s Degree or equivalent with a minimum of five (5) years of experience OR High School diploma or equivalent with a minimum of ten (10) years of progressive relevant work experience and practical interior design experience, or a combination of both.
Proven sales background in residential interior design.
Broad knowledge of interior design and effective sales techniques.
Supervisory experience required.
An entrepreneurial attitude and approach with strong communication and organizational skills.
Team leadership and the ability to manage the design process.
Ability to review and provide feedback on design projects using technical and creative skills in color and space planning.
Demonstrated ability to practice residential interior design.
Ability to train and coach for design, product knowledge, sales performance and customer service.
Must be able to work holidays, evenings and weekends.
Position requires a valid driver’s license, except in limited circumstances in which the associate can establish to the Company’s satisfaction that they have available for use during all business hours an alternate means of transportation not requiring the operation of a motor vehicle which will enable them to perform the duties of their position.

Responsibilities

Manage, develop, train, and motivate design teams.
Maintain a high level of customer contact and achieve sales goals.
Actively coach design team associates to raise professionalism of design services.
Assist with developing business plans with designers to increase market reach and revenue.
Partner with each associate to manage design projects, customer contacts and relationships, sales volume, design consultant effectiveness and overall customer satisfaction.
Hold design teams accountable to attain goals.
Oversee the overall management of the design center.
Implement Ethan Allen’s Leadership Principles, including change initiatives and developing successful team relationships.
Hold team accountable through leadership and coaching to meet or exceed established sales goals and benchmarks.
Drive new business and increase sales with grassroots marketing initiatives, including partnering with local businesses, developing the Trade business, and utilizing social media, blogs, online forums, and other digital channels.
Perform all functions necessary for the development of written business.
Review P&L statements monthly with Market Design Leader and Market Operations Leader.
Develop and participate in community programs to increase exposure and awareness for Ethan Allen.
Complete performance appraisals in accordance with company policy.
Ensure adherence to all company policies such as Code of Conduct, workplace harassment, sexual harassment, and discrimination and/or retaliation.
Provide guidance and assistance to key personnel to ensure sales growth, financial integrity, and the protection of company assets.
Implement company policies and procedures and monitor compliance.
Provide training sessions for the design center and participate in corporately sponsored training sessions.
Set goals monthly and quarterly with all designers within the design center.
Contribute ideas and suggestions for changes and improvements in policy affecting design center growth.
Participate and ensure proper reconciliation of inventories.
Propose innovative strategies that support growth and improvement of the business.
Perform any other duties as required.