Retail Host

Bok Tower Gardens, Inc.•Lake Wales, FL

25m•Onsite

About The Position

To assist in supporting the mission of Bok Tower Gardens through the profitable operation of the Gift Shop, providing a quality experience for the visitors.

Requirements

Good verbal and written communication skills
Good organizational skills for dealing with diverse duties
Pleasant, polite manner for dealing with public as well as staff
Flexible and motivated
Outstanding customer service skills
Ability to work in a fast-paced environment
Excellent time-management abilities
Must be able to handle a variety of multiple duties
Good interpersonal and problem solving skills
Good computer skills
Dependable and trustworthy
High School Diploma or equivalent
Some previous experience in the retail industry preferred

Responsibilities

Maintain neat & professional personal appearance and cheerful, professional attitude (Smile)
Greet and make eye contact with customers entering store, within 7 seconds.
Be knowledgeable about shop merchandise in order to answer customer questions and explain the educational value of the item or what it represents
Learn about new products, new displays, and storage changes
Have adequate knowledge about the Gardens, Bok Tower, El Retiro, special events and local area
Assist customers as requested, and get assistance if you do not know
Encourage and accept customer requests for merchandise using Merchandise Request Form
Satisfy customers regarding their comments and complaints
Ensure that the cashier counter is always attended
Answer the telephone promptly
Participate in onsite and offsite sales or special events
Maintain merchandise displays to be attractive, clean and customer-friendly
Maintain a pleasant environment in customer and work areas
Maintain cabinets and stockroom in a neat, orderly and logical fashion
Clean door glass and jewelry case glass daily and as needed
Dust shelves, counters and windowsills as assigned
Restock daily from computer report to replenish sold merchandise
Restock as assigned from cabinets and stockroom
Touch-up displays daily to keep fresh appearance
Keep all areas free of safety hazards
Maintain neat and safe environment while processing merchandise
At end of day, ensure the shop is orderly, computers are un-plugged, mobility carts are plugged in, lights are out, doors are locked, and alarm is set
Take trash and broken-down cardboard boxes to dumpsters on weekends
Fill in for Plant Shop Host as scheduled
Provide schedule requests well in advance, and cooperate in solving any schedule conflicts
Report low levels of merchandise and supplies for re-ordering
Immediately report any suspicious person/activities, or safety hazards to management staff
Communicate your suggestions, ideas, comments, problems and complaints, as well as those from the visitors to the Retail Services Assistant Manager or other managers as appropriate
Be a team player and maintain open communication with staff and volunteers
Attend full-staff meetings and training sessions as scheduled
Read mail, e-mail, and listen to voice mail messages daily and respond appropriately
Answer telephone and respond appropriately
Transact cash register sales using scanner
Have thorough knowledge of all cash register functions
Provide 10% discount for members and 50-hour+ volunteers, and 20% discount for employees
Handle mobility cart rentals, and have adequate knowledge to provide hands-on instruction
Provide services for special promotions
Perform deposit and deposit check procedures as scheduled
Work to get deposit to bank and to acquire change
At end of day, close out and balance cash registers and credit card authorization terminals
At end of day, perform cash out procedures as scheduled to balance banks and cash receipts
At end of day, run back up and reports at server as scheduled
Follow safety standards for handling heavy boxes
Check in merchandise and ensure quantity and quality RSAM & RM
Report discrepancies and question back orders with vendors, and provide documentation
Indicate discontinued merchandise SKU’s in the computer
Perform computer receiving, and print purchase order and receiving report
Print price labels and co-ordinate pricing with staff and volunteers
Process invoices with purchase orders for approval
Handle general office duties and special projects as assigned by the Retail Services Assistant Manager
Participate in the inventory counting process every summer
Take line or vendor inventory counts as assigned throughout year
Respond to customer mail and E-mail requests for information
Process retail department phone order and web site order requests
Facilitate UPS pick-ups