Retail Health Counselor
About The Position
NutriChem is seeking a Retail Health Counselor to deliver an exceptional retail experience by building genuine relationships with customers, understanding their health and wellness goals, and confidently recommending products and services that support their needs. As a trusted advisor, you will combine outstanding customer service with strong consultative selling skills to help customers discover personalized health solutions while contributing to the continued growth of NutriChem's retail business. The role involves welcoming customers, listening to their health goals, educating them on supplements and services, promoting clinic appointments, and processing transactions. You will also be responsible for maintaining merchandising standards, replenishing inventory, and staying informed on new products and wellness trends. Collaboration with pharmacy, clinic, and laboratory teams is essential, as is supporting the training of other Sales Associates. The position requires a minimum of 1 year of experience in retail, health, wellness, pharmacy, or supplement sales, with demonstrated success in building relationships and recommending products. Superior sales ability, comfort initiating conversations, strong knowledge of supplements (or willingness to learn), excellent communication skills, and comfort working towards sales goals are also required. Proficiency with POS systems is necessary. Preferred qualifications include experience in natural health, pharmacy, nutrition, or wellness retail, and certification in holistic nutrition or a related discipline.
Requirements
- Minimum 1 year of experience in retail, health, wellness, pharmacy, or supplement sales.
- Demonstrated success building relationships and confidently recommending products that meet customer needs.
- Superior sales ability with a passion for delivering exceptional customer service.
- Comfortable initiating conversations, identifying opportunities, and helping customers make informed purchasing decisions.
- Strong knowledge of supplements and natural health products, or a willingness to learn.
- Excellent communication, interpersonal, and problem-solving skills.
- Comfortable working toward individual and team sales goals.
- Proficiency with POS systems and retail technology.
Nice To Haves
- Experience in natural health, pharmacy, nutrition, or wellness retail.
- Certification in holistic nutrition or another wellness-related discipline.
- Experience in a consultative sales environment where education and relationship-building drive results.
Responsibilities
- Welcome customers and create a warm, engaging shopping experience.
- Listen to customers' health and wellness goals to provide personalized recommendations.
- Act as the primary contact for clients engaged in clinic appointments.
- Educate customers on supplements, natural health products, and NutriChem's integrated healthcare services.
- Promote NutriChem services and recommend appropriate clinic appointments and follow-up care.
- Deliver exceptional service that builds long-term customer relationships and loyalty.
- Confidently recommend products and services that align with customers' individual needs.
- Use consultative selling techniques to increase product awareness and drive retail sales.
- Promote clinic services, custom vitamin programs, pharmacy compounding, and seasonal promotions when appropriate.
- Achieve individual and team sales goals while maintaining a customer-first approach.
- Process register transactions accurately and efficiently.
- Maintain merchandising standards, replenish inventory, and create attractive product displays that encourage sales.
- Stay informed on new products, promotions, and wellness trends to confidently educate customers.
- Process and fulfill customer orders accurately and efficiently.
- Coordinate with internal teams to ensure timely pickups and deliveries.
- Work closely with pharmacy, clinic, and laboratory teams to provide a seamless customer experience.
- Support the training and development of Sales Associates by sharing product knowledge and best practices.
- Contribute to a positive, collaborative team culture.
Benefits
- Competitive hourly wage ($20–$22/hr) based on experience.
- Staff discount on supplements and wellness products
- Opportunity to learn from naturopathic doctors and health experts
- Supportive, collaborative team environment
- Career growth in holistic health and retail operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
