TVR Retail/Gift Shop Associate
About The Position
The Retail Attendant plays a key role in delivering excellent service to guests at the gift shop. In this position, you will manage cash transactions, assist guests with gift and clothing selections, and demonstrate a good understanding of the Resort, including its history and building locations. Ensuring guest satisfaction by adhering to approved cleaning standards and Resort procedures is also part of the role. Cote Family Companies has been a family-owned company for over 100 years, providing unique, transformative experiences and exceptional memories through their resorts and camps. They are committed to a positive work environment and culture where all associates feel respected, safe, empowered, appreciated, excited, included, and a sense of belonging.
Requirements
- Exceptional attention to detail, organizational skills, and effective communication.
- Proficient in time management, meeting deadlines, and adaptable to flexible work hours.
- Capable of standing, walking for 7 to 8 hours continuously, climbing stairs, reaching, and bending.
- Ability to lift over 25 pounds occasionally, as needed for the role.
- Schedule availability to work Sundays and Mondays with one additional shift every other week.
Nice To Haves
- Previous retail experience is preferred.
- Prior hospitality experience is also preferred.
Responsibilities
- Warmly greeting and welcoming all guests upon their arrival.
- Providing helpful answers to inquiries, selling garments and miscellaneous gifts, and offering accurate information about products and pricing.
- Processing payments efficiently by operating cash registers and handling financial transactions.
- Handling refunds and returns professionally, resolving customer issues with tact and empathy.
- Performing tasks such as steaming, folding, and preparing items for sale to maintain an appealing presentation.
- Ensuring a clean and organized store environment, including keeping displays neat and organized.
- Assisting with inventory management by ensuring racks are fully stocked and products are readily available.
- Informing customers about discounts and special offers, and cross-selling related products.
- Contributing to visual merchandising efforts and assisting with creating appealing displays.
- Completing other assigned duties as required.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
