Retail General Manager

Goodwill Industries of Central Texas•Georgetown, TX

7d•Onsite

About The Position

Retail General Manager – Lead With Purpose Quarterly Bonus Potential: Retail General Managers have the potential to earn up to a max of 25% of their quarterly salary based on performance in key metrics in their department. Are you a results-driven retail leader who thrives in a dynamic, mission-focused environment? Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of one of our many thriving retail locations. This is more than just a store—it's a place where lives change every day. As the RGM, you’ll oversee everything from sales floor operations to production efficiency, creating a culture of excellence, customer satisfaction, and team development. If you’re passionate about retail, leadership, and making a difference in your community, this role is for you.

Requirements

3–5 years of retail management experience
Comfortable managing both sales operations and merchandise production
Experienced with profit & loss statements, team development, and performance coaching
Able to lift 35–50 lbs and perform physical tasks as needed
Leads by example, knows how to inspire teams, and isn't afraid to roll up their sleeves
A pro at balancing multiple priorities in a fast-paced retail environment
Flexible to work weekends, evenings, and holidays based on business needs
High school diploma required
Strong communication skills
Basic math skills
Computer proficiency
Valid driver’s license

Nice To Haves

Associate’s degree preferred
Experience in the thrift/resale industry is a big plus

Responsibilities

Lead day-to-day operations of a high-performing retail store, from opening to closing.
Manage both the sales floor and back-of-house production teams to ensure a smooth, efficient flow of merchandise.
Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
Recruit, train, schedule, and manage a dynamic team of staff, including Assistant Managers, Supervisors, Processors, and Sales Associates.
Cultivate a customer-first culture—ensuring every shopper and donor receives top-tier service.
Ensure compliance with all safety protocols, state regulations, and loss prevention procedures.
Take full ownership of store P&L and make data-driven decisions to meet performance goals.
Handle payroll, attendance, and scheduling using our internal systems.
Serve as the go-to leader for resolving team or customer concerns.
Maintain strong communication across departments and stores to align goals and performance.