Retail Garden Center Department Sales Lead - Houseplants/Tropicals

For Garden's Sake•Durham, NC

1d•Onsite

About The Position

For Garden’s Sake is a family-owned garden center and landscaping company, in operation since 1999. We are continually growing, and offer customers a one-stop shop for plants, landscape design/installation, and lawn maintenance services. Working with us allows you to enjoy a beautiful, natural environment every day with teammates that want to see you shine. You’ll be given opportunities to train, learn, and grow to your greatest potential. We prioritize caring for our employees as much as our customers. Plus, we have resident goats, chickens, and ducks! We are seeking a passionate and knowledgeable Department Sales Lead for our retail garden center's Houseplants & Tropicals Department. Our vibrant team of botanical aficionados is dedicated to helping customers cultivate their own dream garden oasis by teaching, advising, and inspiring. Use your blooming enthusiasm for all things green, comprehensive knowledge of your department, and retail forte to maintain target margins and increase sales. We are passionate about where we are going as a company, and would be pleased to have you play this key role. This is a full-time year-round position with pay starting at $20+/hour, based on experience. We offer paid time off and holidays; medical, dental, vision, and life insurance; matching 401K; discounts at the Garden Center; and work-life balance. Advancement opportunities available as we continue to grow. Work days are 8:45am - 5:00pm with one required weekend day and split days off. The workweek averages 40 hours.

Requirements

Very strong knowledge of plants/products in your department, including care and maintenance
High level of technical understanding related to horticulture and retail garden center operations
Passion for customer service, retail, and driving sales
Background in retail, specifically garden centers, strongly preferred
Exceptional customer service skills with the ability to communicate calmly, clearly, and professionally (both verbally and in writing) with customers and staff
Teamwork mindset and willingness to be flexible and jump in where needed to assist
Keen eye for detail, motivation to meet and exceed goals, interest in the numbers (sales goals, margins, budgets)
Proficiency in POS systems and Google suite
Ability to safely lift 50+ pounds and perform physical tasks, including prolonged standing, bending, kneeling, and walking on gravel and slopping ground
Willingness to work outdoors in all weather conditions

Responsibilities

Sales and Customer Service (60%): Strong focus on sales - Leads are outgoing and enthusiastic about customer service and making sales, and are readily available to customers on the sales floor. Engage with customers directly to assist with plant and product selection, offering expert advice and knowledge. Create a welcoming and informative environment to enhance the customer experience and drive sales. Provide backup support for cashiering as needed.
Product Management and Merchandising (30%): Provide recommendations for and place product orders as required. Oversee product placement and ensure attractive merchandising to maximize sales potential. Receive and unload new inventory, assess product quality, tag plants, and arrange them in designated areas. Maintain department cleanliness and organization, ensuring products are well-displayed and easily accessible. Regularly update department signage to reflect current promotions and information.
Training and Team Collaboration (10%): Train team members, fostering a collaborative and supportive work environment. Delegate responsibilities to support staff in a professional and clear manner to ensure efficient operations. Assist with any additional tasks or responsibilities to support the overall success of the department.