Retail Full Time Keyholder: Tennyson

Framebridge•Denver, CO

1d•Onsite

About The Position

Framebridge is disrupting the custom framing market by replacing a cumbersome experience with a delightful one. We are expanding the market for custom framing and building a beloved brand associated with celebrating life's best moments. We are a growing consumer-based business operating online and in retail stores, delivering high-quality custom products at an affordable price with a quick turnaround. Our mission is to delight customers who trust and value us. As a team member, you will show pride in our work, sweat the details, and strive for continuous improvement. You will embrace challenges with creative solutions, knowing that collaboration is key to success. You will be creative, solution-oriented, flexible, and proactive, adapting quickly to an environment of constant change. You will search for opportunities to make our product and experience special, and work to build lasting relationships within our team and with our customers.

Requirements

Experience as a key holder in a customer service, retail, or hospitality role
An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
Interest in design and excitement to work in a creative environment
Quick and eager learner of new tools, technology, products, and processes
Great time-management, organizational, and problem-solving skills
Adaptability and willingness to work flexible hours, including evenings and weekends

Nice To Haves

Degree in art, design, marketing or relevant fields preferred but not required

Responsibilities

Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores
Support onboarding and training great retail team members
Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met
Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members
Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same
Answer questions and troubleshoot issues using sound judgment
Offer suggestions to innovate and improve our retail experience
Help Framebridge deliver on our 100% happiness guarantee
Work a flexible schedule including evenings and weekends that meet the needs of the business