Retail - Front-End Leader

Opportunities to•Cambridge, MA

5d•Onsite

About The Position

MICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. We are currently seeking self-motivated, hard-working RETAIL CUSTOMER SERVICE - FRONT END SUPERVISOR. If you have a passion for computers & electronics, Micro Center is the place for you! It is Micro Center’s core promise to take care of our associates and customers. We have established industry leading COVID-19 health and safety standards for our locations nationwide to ensure the continued health both of our associates and customers.

Requirements

High school diploma or equivalent required with proficiency in Microsoft Office
Experience in retail operations, cash handling, loss prevention, inventory control and merchandising
Two or more years of experience in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role
Professional appearance and demeanor with the ability to handle multiple customers and priorities at once
Ability to execute corporate initiatives and drive world-class customer experiences

Responsibilities

Ensure that operational policies and procedures are being properly carried out at the store level and customer satisfaction standards are being met within the department
Participate in front end staffing, training and scheduling activities to ensure competent associates are hired to properly service our customers; communicate any issues to operations management
Provide regular coaching and feedback to associates in regard to customer satisfaction and appropriate sales presentation to ensure desired operations results and metrics are understood and being met
Oversee the execution of ad set and visual merchandising standards within the department
Lead all freight flow and merchandise processing within the department, including regular cycle counts and tracking of company assets through inventory control and loss prevention best practices
Ensure that all store office functions (including cash handling, store deposit paperwork, etc.) are being completed accurately and in a timely manner
Participate in open and close procedures
Serve as floor leader or manager-in-charge during absence of store managers
Support store operations by maintaining loss prevention awareness and helping to prepare for physical inventory
Partner with senior management and/or Regional HR Manager when needed to ensure human resource issues are handled in accordance with guidelines
Perform other duties and tasks as assigned