Retail Framing Manager

Michaels•Waterford, MI

10h•Onsite

About The Position

The Retail Framing Manager leads and coaches a team of framers focused on building customer relationships and creating framing solutions for their art, while also driving custom framing sales. This role involves assisting customers in creating memorable framing solutions and ensuring high-quality custom framing is delivered on time. The manager is responsible for achieving KPIs, managing inventory, and executing shrink and safety programs. They also play a key role in interviewing, onboarding, coaching, and training new team members, and participate in performance management activities. The position requires partnering with other Managers on Duty (MODs) daily, interacting positively with others, and promoting the organization's vision and values. Additionally, the role involves participating in truck unloads and stocking processes, following Standard Operating Procedures (SOPs), and assisting customers with product location and solutions, as well as Omni channel processes.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPI’s and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned