Retail Framing Manager

Michaels Stores•Rapid City, SD

1d•Onsite

About The Position

This role involves leading and coaching a team of framers who focus on building customer relationships while creating framing solutions for their art. The position drives custom framing sales and assists customers in creating memorable framing solutions for their art. The Retail Framing Manager will also assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance with applicable laws and requirements, and ensure execution of Company policies and standards. They will hold the team accountable for store conditions and results, develop and coach selling behaviors, and lead the delivery of high-quality custom framing solutions on time by planning workload in partnership with the Store Manager. The role requires achieving KPIs and managing the framing team to achieve their role KPIs, reviewing sales and production workload, and building plans and sales floor time for networking. Additionally, the manager will manage and execute inventory management processes, shrink and safety programs, and serve as Manager on Duty (MOD). They will assist with interviewing, on-boarding, coaching, observing, and training new team members, support Talent Development activities, participate in Performance Management activities, and utilize leadership competencies for continued self-development. The manager partners with MOD’s daily on expectations for framing and other framers, interacts positively and respectfully with others, promotes commitment to the organization’s vision and values, and projects a positive image as a role model. Participation in truck un-load and stocking processes is required to ensure truck standards are followed and completed within budget. The role also involves following SOPs and Company programs, ensuring a safe environment, acknowledging customers, helping locate product, providing solutions, and assisting with Omni channel processes. Other duties as assigned.

Requirements

Basic computer skills

Nice To Haves

Previous custom framing experience is preferred
Retail management experience
Experience leading a sales team

Responsibilities

Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results
Develop and coach the team selling behaviors
Leads the delivery of high-quality custom framing solutions to our customers on time by planning workload in partnership with the Store Manager
Achieve your KPI’s and manage the framing team to achieve their role KPI’s
Review sales and production workload and build plans and sales floor time for networking.
Manage and execute the inventory management processes as assigned
Manage and execute shrink and safety programs.
Serve as Manager on Duty (MOD)
Assist with interviewing, on-boarding, coaching, observing and training of new Team members; support with Talent Development activities; participate in Performance Mgmt. activities of your team; utilize the leadership competencies for continued self-development
Partners with MOD’s daily on the expectations of framing and other framers.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment
Acknowledge customers, help locate product and provide solutions
Assist with Omni channel processes
Other duties as assigned