Retail Fragrances Sales Specialist - L'Oreal, Westland - Full Time
About The Position
Macy's is looking for a Fragrance Selling Specialist (FSS) to provide professional services to customers by selling and demonstrating fragrances and related items. This role involves completing transactions through the POS, contributing to the success of the department, and performing fulfillment duties. The FSS will engage customers with personalized fragrance recommendations, demonstrate product knowledge, and build confidence and trust. Full-time colleagues typically work 30 or more hours per week, and all schedules include weekend shifts. Hours are dependent on business needs and colleague availability.
Requirements
- High School Diploma or equivalent required
- 1-2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Resourceful and able to adapt quickly to changing priorities.
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Proven ability to engage customers with warmth and expertise, assess needs, and recommend products that enhance the shopping experience.
- Strong selling skills with a focus on achieving sales goals, building loyalty, and acquiring new customers.
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
Responsibilities
- Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
- Explain and demonstrate use of fragrances through actual application or card application.
- Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies.
- Attend product training classes and seminars.
- Participate in pre-selling and sales driving events to maximize sales.
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
- Ensure work area is free from hazards and work in a safe manner.
- Adhere to Asset Protection and inventory control and compliance procedures.
- Be in compliance with all hygiene standards.
- Follows shortage programs and procedures.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
- Dependable attendance and punctuality.
- Build customer relationships through genuine, personalized conversations that encourage repeat visits and long-term loyalty.
- Drive sales by actively engaging customers, identifying needs, and recommending products that enhance their experience.
- Achieve and exceed daily sales goals by delivering exceptional service, demonstrating strong selling behaviors and completing transactions through POS.
- Promote loyalty programs and open credit accounts while educating customers on benefits.
- Leverage clienteling and digital selling tools to maintain relationships, promote launches, and increase return visits.
- Participate in sales events, new product launches, and promotions to drive business results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
