Retail Fragrances Sales Specialist - L'Oreal, Cross County - Full Time

Macy's•Yonkers, NY

15h•Onsite

About The Position

The Fragrance Selling Specialist (FSS) is responsible for providing professional services to customers by selling and demonstrating fragrances and related items and completing transactions through the POS, as well as contributing to the success of the department. The colleague is also responsible for fulfillment and performing other duties as necessary. In this role, colleagues engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences, creating a welcoming and inspiring experience. They demonstrate and sell fragrances through strong product knowledge, including notes, layering techniques, and usage, building confidence and trust with each customer. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Requirements

High School Diploma or equivalent required.
1-2 years related experience.
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities.
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
Proven ability to engage customers with warmth and expertise, assess needs, and recommend products that enhance the shopping experience.
Strong selling skills with a focus on achieving sales goals, building loyalty, and acquiring new customers.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Explain and demonstrate use of fragrances through actual application or card application
Partner with Fragrance Counter Manager or CSX Manager of inventory and other inaccuracies
Attend product training classes and seminars
Participate in pre-selling and sales driving events to maximize sales
Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
Ensure work area is free from hazards and work in a safe manner
Adhere to Asset Protection and inventory control and compliance procedures
Be in compliance with all hygiene standards
Follows shortage programs and procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Dependable attendance and punctuality
Build customer relationships through genuine, personalized conversations that encourage repeat visits and long-term loyalty.
Drive sales by actively engaging customers, identifying needs, and recommending products that enhance their experience.
Achieve and exceed daily sales goals by delivering exceptional service, demonstrating strong selling behaviors and completing transactions through POS.
Promote loyalty programs and open credit accounts while educating customers on benefits.
Leverage clienteling and digital selling tools to maintain relationships, promote launches, and increase return visits.
Participate in sales events, new product launches, and promotions to drive business results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice