Retail Fragrances Sales Counter Manager - Parfums de Marly, South Shore Plaza - Full Time
About The Position
As the Leader, Fragrance Counter Manager, you will lead a dynamic team of Fragrance colleagues while managing all aspects of the fragrance business. You are responsible for the overall performance and daily operations of Macy’s fragrance counter. You lead by example - providing expert product knowledge, delivering exceptional customer service, and driving a high-energy selling culture. Through coaching and development, you empower your team to meet and exceed sales goals while creating memorable, scent-inspired experiences for every customer. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In this role, you’ll partner closely with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies that grow sales and build customer loyalty. Your leadership ensures the counter runs efficiently, looks pristine, and delivers an engaging and service-driven shopping experience.
Requirements
- 3–5 years of relevant retail, beauty, or leadership experience preferred
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors
- Must be able to read and understand employment policies and safety rules/procedures in English
Responsibilities
- Lead a dynamic team of Fragrance colleagues and manage all aspects of the fragrance business.
- Oversee the overall performance and daily operations of Macy’s fragrance counter.
- Provide expert product knowledge and deliver exceptional customer service.
- Drive a high-energy selling culture through coaching and development.
- Empower the team to meet and exceed sales goals.
- Create memorable, scent-inspired experiences for every customer.
- Inspire teamwork to drive sales and elevate the customer experience.
- Cultivate a loyal customer base through outreach, follow-up, and personalized service.
- Partner with the Sales and Customer Experience Manager and brand vendors to execute events, product launches, and promotional strategies.
- Ensure the counter runs efficiently, looks pristine, and delivers an engaging and service-driven shopping experience.
- Welcome customers with genuine hospitality, make eye contact, and start friendly, personal conversations.
- Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
- Support merchandising updates and keep the space visually appealing and welcoming.
- Remind team members to share Loyalty benefits and ensure customers leave with everything they need.
- Model collaboration, honesty, and care to support peers and serve customers.
- Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
- Deliver exceptional customer service through personalized consultations and expert product knowledge.
- Build lasting relationships with clients and drive client development through outreach and follow-up.
- Review and analyze business performance and implement strategies to grow business.
- Plan and execute in-store and vendor-led events.
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
- Collaborate with vendors, personal stylists, and store leadership.
- Resolve customer concerns in a professional and customer-first manner.
- Stay informed on new launches, best-sellers, and beauty trends.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Manage multiple priorities in a fast-paced environment with strong attention to detail.
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry.
- Be available to work a flexible schedule including days, nights, weekends, and holidays.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
