Retail Fragrances Sales Associate, Wolfchase - Full Time
About The Position
Macy's is looking for a Fragrance Sales Associate to create a warm, welcoming environment through genuine hospitality and exceptional customer service. The role involves engaging customers with personalized fragrance recommendations, demonstrating and selling a wide range of fragrances and related beauty products, and educating customers on product details. The associate will contribute to a seamless shopping experience by fostering meaningful connections and anticipating customer needs. Colleagues begin each day by reviewing sales goals, learning about new arrivals and promotions, and staying updated on trends. They focus on customer engagement, maintaining a shoppable sales floor, and processing merchandise. The role emphasizes finishing strong by promoting loyalty programs and ensuring customer satisfaction. Collaboration and continuous improvement are key aspects of the role, with a focus on achieving individual and store results. Full-time colleagues typically work 30 or more hours per week, and all schedules include weekend shifts.
Requirements
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Must be able to understand and communicate effectively with customers, co-workers, and supervisors in English.
- Must be able to read and understand employment policies and safety rules/procedures in English.
- Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience.
- Drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services.
- Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology.
- Be comfortable communicating and collaborating with customers and colleagues.
- Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Meeting and surpassing daily sales goals by delivering exceptional service.
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
- At least 1 year of customer service or selling experience required.
- Talking, lifting, constant moving, standing, and reaching with arms and hands.
- Standing for at least two consecutive hours.
- Lifting at least 25lbs.
- Stooping, kneeling, crouching, and climbing ladders.
- Reaching, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions.
Responsibilities
- Create a warm, welcoming environment through genuine hospitality and exceptional customer service.
- Engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences.
- Demonstrate and sell a wide range of fragrances and related beauty products.
- Educate customers on fragrance notes, layering techniques, and usage.
- Foster meaningful connections with customers and anticipate their needs.
- Maintain a clean, organized, and prepared sales floor.
- Review sales goals, learn about new arrivals and top-selling items, and stay up-to-date on current trends and promotions.
- Greet teammates warmly and support one another with honesty, care, and collaboration.
- Maintain a shoppable space by merchandising new receipts, processing damages, testers, and select merchandise for return to vendors, updating signs and pricing, and supporting merchandise moves.
- Promote loyalty program benefits and ensure customers have all they need.
- Strive to improve every day, take pride in work, achieve sales goals, and learn from each other.
- Understand and communicate effectively with customers, co-workers, and supervisors.
- Assess customer preferences, demonstrate fragrances, and offer tailored product recommendations.
- Use clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team.
- Maintain accurate merchandising, inventory upkeep, hygiene, and compliance standards.
- Effectively use point-of-sale and mobile selling technology.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet and surpass daily sales goals by delivering exceptional service.
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
