Retail Fragrances Sales Associate, Brandon - Part Time
About The Position
As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage. You contribute to a seamless shopping experience by building meaningful connections, anticipating customer needs, and delivering attentive service. The role includes preparing the sales floor, reviewing sales goals and product information, keeping up with trends and promotions, maintaining merchandise and displays, processing damages and merchandise for vendor return, updating signs and pricing, supporting merchandise moves, promoting loyalty benefits, and helping customers complete their purchases. Colleagues collaborate to serve customers and communities, achieve sales goals, and continually improve their work. Part-time colleagues are typically scheduled 12–24 hours per week, depending on business needs and availability. Weekend shifts are required as part of all schedules. The position requires flexible availability, including days, evenings, weekends, and holidays.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly and knowledgeably, assess preferences, demonstrate fragrances, and recommend products.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to perform the listed physical requirements, including standing, lifting, moving, reaching, and using technology.
Responsibilities
- Welcome customers, build relationships, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
- Demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Review sales goals, learn about new arrivals and top-selling products, and stay informed about trends and promotions.
- Maintain a clean, organized, and shoppable sales floor by merchandising new receipts and supporting merchandise moves.
- Process damages, testers, and selected merchandise for return to vendors; update signs and pricing.
- Promote the Loyalty program, share its benefits, and acquire new customers by opening credit accounts.
- Use clienteling tools to build customer relationships, promote offers, launches, and events, and encourage customer loyalty.
- Meet and surpass daily sales goals through exceptional customer service.
- Use point-of-sale technology and digital tools to process transactions and enhance the shopping experience.
- Maintain inventory, hygiene, and compliance standards and participate in ongoing training and vendor education.
- Collaborate with colleagues and the Beauty team to help customers discover the full range of products and services.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
