RETAIL FOOD SERVICE MANAGER

Compass Group•Park Ridge, IL

10d•$75,000 - $85,000

About The Position

As the Retail Food Service Manager, you will support the Director of Dining Services in ensuring the successful execution of all retail and cafeteria operations within Food & Nutrition Services. This includes driving exceptional customer service, maintaining compliance with corporate and client standards, and leading a high‑performing team. This position oversees a 7‑day‑a‑week retail dining operation. The manager will be responsible for one primary retail cafeteria location that includes a coffee shop and a self‑checkout kiosk, all within the same footprint.

Requirements

Bachelor’s degree in Food Service Management, Hospitality, or related field; OR Associate degree with three years of related experience preferred.
1–3 years of experience in retail foodservice operational management, depending on education and training.
Strong knowledge of food and catering trends, with emphasis on quality, production, sanitation, cost controls, marketing, and presentation.
Experience with cash‑based retail operations required.
Demonstrated supervisory, leadership, and coaching abilities.
Strong written and verbal communication skills.
Ability to communicate effectively with management, clients, customers, and frontline associates.
Understanding of financial, budgetary, accounting, and analytical practices.
Proficiency in computer applications including Microsoft Office, email, internet platforms, and other relevant software.

Nice To Haves

Prior P&L accountability and contract‑managed service experience highly desirable.
Retail marketing experience strongly preferred.

Responsibilities

Oversee daily retail operations, providing leadership and hands‑on support to ensure smooth and efficient service.
Plan and supervise special functions and events.
Maintain strong cash‑handling controls, payroll accuracy, and required operational documentation.
Recruit, hire, train, and develop hourly team members.
Ensure customer satisfaction and excellent public relations through efficient, safe, and resourceful operations.
Direct staff to deliver retail services in alignment with corporate policies and presentation standards.
Train employees in customer service, portion control, cashiering, and safety/sanitation procedures.
Complete all daily, weekly, and monthly reports within required deadlines.
Communicate effectively with team members, customers, patients, and families.
Implement and maintain cash‑handling standards as outlined in corporate policies to eliminate loss or misuse of company funds.