Retail Food Service Manager

Aramark • Philadelphia, PA

18d • Onsite

About The Position

Aramark Healthcare+ is seeking candidates for a Retail Food Service Manager position, to oversee retail dining operations at Thomas Jefferson University Hospital located in Philadelphia, PA. This is a management position, responsible for developing and executing dining solutions to meet customer needs and tastes. Oversees and manages dining operations where customers order prepared food from a menu. This position will primarily work a closing shift of 10:30 a.m. to 7:30 p.m. and alternate weekends. The shift could vary at times to an opening shift or mid shift.

Requirements

• Bachelor's degree or equivalent experience
• Food Service Management experience required
• Experience with marketing, merchandising and cash handling required
• Strong customer service and computer skills are essential in this role
• SERV Safe certification or willing to get certified

Nice To Haves

• Retail or Restaurant Food Service Management experience preferred

Responsibilities

• Manage Front of House (Cafeteria, Quick Service) dining operations
• Develop and implement retail services plan to improve service, quality and profitability of service areas.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Manages marketing, merchandising and cash handling procedures.
• Ensures that requirements for appropriate sanitation and safety levels in respective areas are met
• Maintains effective client and customer rapport for mutually beneficial business relationships
• Drives customer service and tracks and responds to survey results.
• Directly supervises two or more employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
• Assists in location forecast and accounting; tracks sales trends and drives sales.
• Implements specials and LTOs and coordinates pop up restaurants, Fooda, etc.
• Manages catering including utilizing catertrax, coordinating with client, menu planning, staffing and set up.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager