Retail Floor Lead - Houston Outlet

Vuori•Houston, TX

1d•Onsite

About The Position

Vuori is redefining athletic apparel with a casual aesthetic suitable for everyday life, inspired by an active coastal California lifestyle. Our high-energy, fast-paced retail environment reflects the clothes we make. We aim to inspire others with clarity, enthusiasm, and purpose, while having fun. We are an outlet for opportunity, personal growth, and success. The Retail Store Floor Lead at Vuori leads the retail sales team by example, forging customer connections and communicating brand values through product knowledge and a positive outlook. This role encourages the team to maintain Vuori's standards in retail sales and customer experiences. As a key part of the store leadership team, the Floor Lead supervises the retail floor, takes initiative, delegates work, and serves as a point person. Under the Store Manager's direction, the Floor Lead assists with leadership duties, working closely with both the Store Manager and Assistant Store Manager.

Requirements

Availability for morning and/or evening shifts, 8-hour shifts, 5 days/week, including at least one weekend day.
Must be a leader in punctuality and attendance, adhering to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, creating experiences and developing relationships with customers.
Embrace the social aspect of sales and the ability to positively and proactively handle customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow-through skills.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eager to develop new skills and responsive to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Create an unforgettable customer experience by ensuring each customer receives the best experience possible.
Take ownership of the sales floor and sales team to ensure customer experience is the first priority.
Prepare fitting rooms, find sizes, and provide honest, knowledgeable feedback on merchandise style and fit.
Forge lasting relationships with customers by engaging them about product details, new arrivals, and replenishment, and inviting them to upcoming events.
Be knowledgeable about new and popular products and share this information with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and achieve sales goals in a team-based commission environment.
Seek new product knowledge in the broader fashion and active-wear landscape to serve as an expert for the customer.
Lead the team in completing projects while maintaining focus on customer experience.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead the team in daily store maintenance, including restocking product, maintaining visual merchandising, and cleaning.
Utilize utmost responsibility, attention to protocol, and safety standards in closing/opening the store daily.
Under the guidance of the Retail Store Manager, encourage employees to give 100%, adhere to punctuality, and fulfill role responsibilities.