Retail Fitness Consultant

JMS Technical Solutions•Cincinnati, OH

5d•Onsite

About The Position

Our client, a leading provider of home and commercial fitness equipment in Cincinnati, OH, is looking for a Retail Fitness Consultant to join their team! This is an on-site/full-time/direct-hire position. The Retail Fitness Consultant is responsible for helping customers select complete fitness solutions that support their goals, budget, space, and long-term needs. The role requires strong product knowledge, disciplined follow-through, accurate transaction processing, teamwork, and active ownership of the store environment.

Requirements

Applicants must be authorized to work in the U.S.

Nice To Haves

Strong product knowledge
Disciplined follow-through
Accurate transaction processing
Teamwork
Active ownership of the store environment
Integrity
Accountability
Full compliance with company expectations
Dependable attendance, preparation, professionalism, and follow-through
Ability to accurately answer product and general fitness questions
Ability to recommend products based on customer's stated goals, intended use, physical considerations, space, and budget
Ability to explain company value and product advantages without disparaging competitors
Ability to locate and apply current promotional information correctly during the sales process
Ability to consistently follow the company's core sales process and demonstrate strong probing, product selection, value presentation, and closing behaviors
Ability to present relevant add-ons and complete-solution components naturally and accurately
Ability to document customer information and every meaningful follow-up attempt in the approved system
Ability to meet or trend toward company expectations for sales, profit, closing percentage, dollars per ticket, lines per ticket, and positive reviews
Ability to record customer contact information, preferred methods, outcomes, promised actions, and follow-up dates accurately
Ability to complete and document required post-sale outreach according to the current customer-care process
Ability to provide proactive updates to customers when orders or requests require additional time or action
Ability to resolve issues within the consultant's authority and escalate unresolved concerns promptly to management
Ability to enter product codes, pricing, discounts, taxes, payment details, and customer information correctly
Ability to confirm payment requirements are satisfied before scheduling or releasing customer product
Ability to report service needs promptly
Ability to support inventory reconciliation and verify inbound and outbound products carefully
Ability to keep the store presentation-ready throughout the business day
Ability to keep invoices, closing documents, pending-action paperwork, spiff forms, and commission documentation complete, organized, and timely
Ability to monitor assigned open orders and responsibilities until each item is fully resolved

Responsibilities

Provide expert guidance, earn customer trust, execute the full sales process, and contribute to a professional, high-performing store.
Represent with integrity, accountability, and full compliance with company expectations.
Know and follow all written policies, standards, procedures, and training requirements.
Take ownership of personal performance, conduct, development, and results.
Attend and actively participate in all required meetings and training sessions.
Accept coaching professionally and apply agreed-upon improvement plans.
Build the knowledge required to make confident, accurate, and credible recommendations.
Maintain thorough knowledge of the features, benefits, specifications, and appropriate use of all products carried in the store.
Understand general fitness principles and how equipment may support a customer's health, wellness, and performance goals.
Maintain working knowledge of competitors, their websites, represented brands, major product specifications, pricing, and positioning.
Understand current promotions, dates, special pricing, promotional SKUs, sell-down lists, and spiff opportunities.
Deliver a complete, professional sales presentation and consistently pursue the right solution for the customer.
Greet customers promptly, build rapport, ask effective questions, and thoroughly demonstrate appropriate products.
Recommend the best-fit solution based on the customer's needs, including appropriate accessories, protection, preventive maintenance, financing, delivery, and installation options.
Ask for the sale and handle questions, objections, and negotiations within company policy.
Capture contact information and establish a follow-up plan when a customer does not purchase immediately.
Meet or exceed written monthly sales and profit goals and maintain company expectations for key sales-performance measures.
Remain capable of completing a professional role-play or observed sales presentation when requested.
Remain a resource before, during, and after the sale.
Follow up consistently with all customers who authorize future contact until they purchase or request otherwise.
Complete required thank-you and post-sale customer-care activities within established company time frames.
Keep customers informed about special orders, product requests, availability, and order status.
Maintain relationships with previous customers and appropriately share relevant sales, events, products, and opportunities.
Address concerns and complaints with empathy, professionalism, urgency, and sound judgment.
Process every sale and form of payment accurately, securely, and in accordance with company policy.
Collect all amounts due and process cash, checks, credit cards, financing, deposits, and payouts accurately.
Complete financing documentation accurately, obtain required approval, and explain financing terms clearly.
Count, balance, and maintain the cash drawer at opening and closing; document and report all discrepancies.
Complete end-of-day deposits and supporting documentation accurately and on time when assigned.
Confirm payment requirements are satisfied before scheduling or releasing customer product.
Help maintain a spotless, safe, accurate, well-stocked, and customer-ready store.
Clean assigned showroom, equipment, windows, doors, offices, warehouse areas, break rooms, and restrooms to company standards.
Keep the sales floor safe, easy to navigate, fully functional, inviting, and free of boxes or non-sales debris.
Ensure displayed products have accurate price tags, available options, accessories, and accessible sales information.
Build, move, rearrange, or disassemble floor models as needed and assist with quarterly floor-layout updates.
Follow all procedures for invoicing, product movement, transfers, customer pickups, deliveries, and inventory counts.
Maintain awareness of frequently sold inventory, aging floor models, and products at higher risk of loss.
Support the team, protect the customer experience, and complete required documentation.
Assist customers and coworkers based on business need, regardless of who may ultimately receive sales credit.
Apply fair judgment when sales involve more than one consultant and raise disputes appropriately.
Support coworkers with operational tasks when available and qualified to do so.
Keep invoices, closing documents, pending-action paperwork, spiff forms, and commission documentation complete, organized, and timely.
Monitor assigned open orders and responsibilities until each item is fully resolved.