Retail Firearms Lead Sales Associate

VANCE OUTDOORS INC•Springdale, OH

7d•Onsite

About The Position

This position is primarily responsible for sales and assisting the department manager or store manager by performing various duties. The role involves assisting with all aspects of customer service, handling customer and employee issues, and communicating with management. Responsibilities include assisting with inventory management, promoting a positive culture, and ensuring compliance with all State, Federal, and local regulations regarding firearm sales. The associate will also assist with managing ATF requirements for firearm use, manufacturing, purchases, transfers, and destruction. This role focuses on reducing costs and increasing efficiency in the sales process, coordinating with departments for a positive work environment, and assisting with scheduling sales associates to ensure proper coverage. The ability to open and close stores, respond to security issues, and handle all store jobs (sales, cash, merchandising, cleaning, warehouse) is essential. Adherence to all company policies and procedures is required.

Requirements

Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Ability to write speeches and articles for publication that conform to prescribed style and format.
Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Knowledge of POS Systems, Payroll Systems; Internet Software; Spreadsheet Software (Excel), and Word Processing Software (Word).

Responsibilities

Assists with all aspects of customer service (internal and external customers alike)
Ability to handle customer and employee issues, along with communicating to management regarding issues that need to be addressed.
Assists with inventory to and from the bound books, warehouse, and sales floor.
Responsible for promoting a positive culture within the department/store.
Follows all procedures and policies that are compliant with State, Federal, and local regulations and laws regarding the sale of firearms and related accessories.
Assists with managing and controlling ATF requirements regarding any company activity involving firearm use, manufacturing, purchases, transfers, dispositions, deliveries, transportation, and destruction of National Firearms Act (NFA) and Non-NFA Weapons.
Reduces costs and increases efficiency at every step in the sales process through continuous improvement without sacrificing quality or safety.
Coordinates with all departments thru store managers to provide a positive and efficient work environment.
Assists with coordinating department sales associates’ work schedules and ensures that proper coverage is maintained to insure adequate staffing.
Ability to open and close stores and assist or respond to all security issues during business hours.
Ability to handle all jobs (sales, cash, merchandising, cleaning, warehouse, etc) within the store and manage or backup, as necessary.
Adhere to all company policies and procedures.
All other duties as required by management.