Retail Field Training & Development Manager

Spring Footwear Corp•Pompano Beach, FL

9h•Hybrid

About The Position

Spring Footwear Corp. is seeking an experienced and hands-on Retail Field Training & Development Manager to join their growing retail division. This role will focus on developing people, strengthening store performance, and creating a consistent customer and operational experience across their retail locations. The manager will partner with the Retail Operations team to develop Store Managers, Assistant Managers, and Sales Associates through training, coaching, and field support. This is a highly interactive role requiring presence in stores, working alongside teams, identifying opportunities, and coaching leaders to achieve measurable results. The position also plays a crucial part in new store openings, relocations, and closings, ensuring teams are prepared operationally and with proper staffing and training.

Requirements

Strong retail leadership experience, preferably in a multi-store or field-based environment.
Experience training, coaching, and developing Store Managers and retail teams.
Strong understanding of retail sales performance and KPIs such as conversion, ATV, UPT, comp sales, and labor productivity.
Ability to identify performance gaps and translate them into practical coaching and development plans.
Strong communication, organization, and leadership skills.
Comfortable working cross-functionally with both store teams and corporate departments.
Self-motivated, accountable, and able to manage multiple priorities in a fast-moving retail environment.
Willingness and ability to travel regularly to Spring Step Shoes retail locations.
A hands-on mindset and genuine passion for developing people and improving performance.

Nice To Haves

Experience supporting new store openings, store transitions, or similar retail projects is highly preferred.

Responsibilities

Develop and deliver effective training programs for Store Managers, Assistant Managers, and Sales Associates.
Lead onboarding and training for new retail employees and managers.
Create and maintain SOPs, training materials, job aids, checklists, and other resources that support consistent store execution.
Provide ongoing training in product knowledge, selling skills, customer experience, and retail operations.
Coach Store Managers to become stronger leaders who can effectively train, develop, and motivate their own teams.
Identify training and development needs through store visits, performance results, KPIs, observations, and feedback.
Help identify and develop high-potential employees for future Store Manager and leadership opportunities.
Partner with Retail Operations to improve store sales, productivity, and customer experience.
Review store performance and KPIs to identify opportunities for additional training or coaching.
Coach teams on selling techniques, product knowledge, client engagement, and the Spring Step Shoes selling experience.
Support improvements in key retail metrics including conversion, average transaction value (ATV), units per transaction (UPT), comparable sales, and sales productivity.
Work with Store Managers to develop action plans for underperforming locations and follow up on progress.
Share successful selling practices and operational best practices across the retail organization.
Lead the training and operational preparation for new Spring Step Shoes store openings.
Develop opening timelines and checklists covering staffing, training, inventory, merchandising, systems, cash handling, and operational readiness.
Partner cross-functionally with Retail Operations, HR, Merchandising, IT, Marketing, Real Estate, and other departments to keep opening plans on schedule.
Support recruiting, onboarding, and training of new store teams.
Provide hands-on field support before, during, and after store openings.
Support store relocations and closings, ensuring operational requirements are completed accurately and on time.
Conduct regular store visits to observe operations, coach teams, and reinforce company standards.
Identify opportunities to simplify processes, improve workflows, increase productivity, and strengthen store execution.
Support the implementation of new retail systems, technology, policies, and procedures.
Help ensure consistent compliance with company SOPs and operational standards.
Serve as a trusted resource for Store Managers and retail teams.
Communicate field observations, challenges, trends, and recommendations to Retail leadership.
Participate in retail projects and company-wide initiatives as needed.