Retail Facilities Manager

Cushman & Wakefield•New York, NY

2d•Onsite

About The Position

Direct activities for the delivery of facility management services, operations and repair for 30-40 retail banking locations. Respective client is a global financial services firm with a large North American portfolio. Services include managing the operations and maintenance of a portfolio of retail banking centers within strict compliance with stated Scope of Work, specific Policy and Procedures and defined business plan objectives. Reporting to the Senior Facility Manager, the successful candidate will be responsible for facilitating delivery of services, budgetary control, adherence to business plan, oversight of the daily management and operations activities associated with this portfolio. The Retail Facility Manager will be with directly involved with the efficient delivery of the services and accountable for the overall financial performance in compliance with the business plan within their portfolio.

Requirements

Must be able to demonstrate commercial acumen in areas of improving business performance at a strategic and practical level.
Bachelor’s degree or commensurate experience.
Working experience with accounting systems, preferably Yardi, as well as internal and external audit functions required.
Experience as a department head including business planning, budgeting, personnel management and staff modeling.
Experience in managing business operations within a fixed cost environment and ability to minimize financial exposure.
Experience in vendor contract administration, financial control, staff management property and facility management required.
Excellent understanding of operational cost control, vendor management and quality assurance.
Must be a strong team player with an ability to build effective working relationships with individuals, other department heads and client representatives.
Energetic, lateral thinker with an enquiring mind and a commercial approach.
Experience in the development and implementation of programs to drive out cost inefficiencies.
High degree of personal drive and motivation to succeed.
Good communicator (written and verbal), with high quality report writing skills.
Ability to learn quickly and keep abreast of developments.
Committed to achievement of assigned goals and targets.
Ability to multi-task and maintain progress on multiple projects and processes.

Nice To Haves

CFM, FMA industry certifications recommended; other Engineering, Business or technical training or certifications a plus.

Responsibilities

Ensures the day-to-day operations of the retail facilities including janitorial, life-safety, engineering and general maintenance are implemented and carried out in a manner consistent with C&W policies and ownership directives.
Management of contracts to assure all contracts are reviewed on a regular basis and are bid out as needed and assures invoices match contract pricing.
Supervision of all maintenance programs relating to the interior and exterior conditions and appearance of the properties.
Responsible, at all times, for a positive and prompt response to requests from occupants and for the implementation of ongoing contract programs to constantly assess tenant and occupant needs and to assure problems are being solved promptly in accordance with contract scope and Service Level Agreements (SLA’s).
Actively participates in the preparation of operating plans and budgets, financial reports contracts, expenditures and purchase orders related to the facilities within their portfolio.
Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives.
Responsible for the collection, analysis and reporting of such statistical data as may be required to provide accurate and current assessment of facility management objectives.
Facility Manager shall be thoroughly familiar with the management contract and all requirements contained therein.