Retail Facilities Manager

Wayfair LLC • Columbus, OH

53d

About The Position

At Wayfair, we create spaces where our customers and our teams can thrive. As a Facility Manager, you'll be the cornerstone of a safe, well-maintained, and efficient retail environment. You'll lead with a service-first mindset, managing a high-performing team and third-party partners to ensure our facility runs smoothly, 24/7. From preventative maintenance and emergency response to vendor oversight and budget planning, your work will directly support a best-in-class shopping experience and a safe, inspiring place for our teams to work. If you're passionate about operational excellence, safety, and team development, this may be your professional home.

Requirements

• Facilities Expertise: 6+ years of facilities management experience, including vendor management, contract negotiation, and building operations oversight.
• Strong Financial Acumen: Confidence in managing departmental budgets and CapEx planning with strategic foresight.
• Leadership & Coaching Skills: A proven track record of building high-performing teams and mentoring team members for growth and accountability.
• Organizational Superpowers: Excellent project management, time management, and prioritization abilities to juggle multiple deadlines.
• Clear Communicator: Outstanding written and verbal communication skills for cross-functional and vendor collaboration.
• Analytical Thinker: A data-driven mindset that informs planning, problem-solving, and operational improvements.
• Tech-Forward Mindset: Familiarity with CMMS platforms (e.g., Maintenance Connection) and comfort using Google Suite and building automation systems.

Nice To Haves

• Retail Know-How (Strongly Preferred): Experience in large-format or big-box retail settings is a strong plus!
• Certifications (Strongly Preferred): Credentials from IFMA (CFM) or BOMA (FMC) are a bonus that elevates your application.

Responsibilities

• Lead with Safety & Purpose: View every action through a safety-first lens while creating a clean, secure environment for customers and associates.
• Manage & Mentor the Team: Train, schedule, and work alongside a team of 3+ facilities professionals while promoting a culture of safety, service, and accountability.
• Drive Preventative Maintenance: Oversee the execution of a comprehensive PM program with a 90%+ on-time completion rate minimizing downtime and keeping operations humming.
• Own Vendor Relationships: Manage third-party partners in key service areas including fire/life safety, vertical transportation, janitorial, pest control and more, ensuring performance and compliance.
• Use Data to Prioritize & Plan: Leverage Computerized Maintenance Management System (CMMS) and building management systems to analyze performance, prioritize tasks, and implement energy conservation strategies.
• Stay Ahead of the Schedule: Coordinate and communicate maintenance shutdowns, inspections, and compliance activities to minimize business disruption.
• Support Emergencies Proactively: Be available for off-hour response, lead root-cause analyses, and ensure transparent communication and documentation.
• Lead with Financial Acumen: Manage operational and capital budgets with a strategic eye toward maximizing ROI for the business.
• Ensure Regulatory Compliance: Maintain all building safety, environmental, and maintenance standards across local, state, and federal regulations.
• Understand Systems & Blueprints: Bring strong knowledge of mechanical, plumbing, electrical, and automation systems plus the ability to read and interpret architectural plans.

Benefits

• Competitive Pay: Earn competitive compensation, with regular opportunities for performance-based increases..
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately-because work-life balance matters.
• 401(k) with Company Match: We'll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment-learn, grow, and get support along the way.
• Wayfair Employee Discount: Save big on the pieces you love with a generous Wayfair employee discount.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.
• And So Much More: We've got more good stuff where that came from! Our full-time roles receive the full benefits package, while part-time or seasonal team members may have modified offerings. Your recruiter or in-store team can help with any questions!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees