Retail Experience Manager

Fleet Feet•Vestavia Hills, AL

8d•Onsite

About The Position

We believe Running Changes Everything. If you believe that, too, we want to talk. With a locally-owned presence in Birmingham for over 18 years, Fleet Feet Birmingham is part of the largest collection of running retailers in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Requirements

Demonstrated leadership ability
Proven track record of leading your team by example, giving feedback and coaching in the moment
Experienced in having hard conversations (performance, disciplinary, etc)
Passion for coaching and developing people
Ability to balance the needs of employees and business
Passion for managing, training, motivating employees.
Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
Professional and timely internal and external communication
Has a proven track record of developing and training staff
Fosters growth of others through recognition, coaching and development opportunities
Promotes individual and team performance by setting expectations, delegating and providing tools and resources
Assists with making business decisions, always putting staff and customers first
Builds and maintains trust from staff and customers by using sound judgment
Passionate, positive, self-motivated and detail-oriented
Collaborative and customer-centric
Willing to go above and beyond when needed
Communicate professionally with customers and team

Nice To Haves

Training and advancement opportunities within the Fleet Feet brand

Responsibilities

Responsible for the day-to-day and long-term success of retail staff with a focus on customer experience.
Create the best customer experience by focusing on what matters most, our team.
Effectively recruit, onboard, develop, schedule, coach, and manage performance and education of staff.
Oversee Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need.
Be on the sales floor 5 days a week, including one weekend day.
Support all Fleet Feet Birmingham initiatives, activities, and functions.
Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.