Retail Experience Manager

Fleet Feet•Arlington Heights, IL

14h•Onsite

About The Position

At Fleet Feet Chicago, we believe that running changes everything. For over 30 years, we have curated and created products, programs, and experiences that inspire and empower runners in the Chicagoland area. We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers with the gear they need to be successful in their active endeavors. We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat and live passionately. We run together to solve a problem, reach a goal, get inspired, and champion our brand each day. We are in full pursuit to find passionate people to join us on our quest and bring our core values to life. Joining Fleet Feet Chicago is joining a team and a community that ignites and promotes running and fitness. We pride ourselves in putting people first and know that what we do each day does not happen anywhere else, for staff or customers. We truly believe that running changes everything.

Requirements

Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required.
Proven track record of leading your team by example; provide feedback and coach in the moment.
Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
Experienced in having hard conversations (performance, disciplinary, etc.).
Professional and timely internal and external communication.
Passionate, positive, self-motivated and detail-oriented.
Collaborative and customer-centric.
Willing to go above and beyond when needed.

Responsibilities

Responsible for the day-to-day and long-term success of retail staff with a focus on customer experience and store sales.
Create the best customer experience by focusing on what matters most, our team.
Effectively onboarding, developing, scheduling, coaching, performance management, and education of retail staff.
Oversee Retail Sales Associates (Outfitters) to ensure each customer is outfitted with everything they need.
Be on the sales floor 5 days a week.
Maintain the highest sales metrics in the store and meet sales goals set forth by leadership.
Coach all store team members on individual sales metrics, helping them achieve business goals by setting expectations, delegating and providing tools and resources.
Foster growth of others through recognition, coaching and development opportunities.
Own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized.
Build and maintain trust from staff and customers by using sound judgment when making business decisions.
Support all Fleet Feet initiatives, activities, and functions.