Retail Experience Manager

Fleet Feet•Orange Township, OH

1d•Onsite

About The Position

We believe Running Changes Everything! If you believe that, too, we want to talk. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and remain committed to delivering unmatched service and support when outfitting customers in everything they need to have a great experience! We like to keep things high-spirited, fast-paced, and fun. We don’t mind wearing more than a few hats and stepping in to help out wherever is needed. Our team is a group of knowledgeable and hardworking individuals who work, sweat, and live passionately. We are in full pursuit to find hardworking people to join our team! As the Co-Retail Experience Manager (RXM) at Fleet Feet Upper Arlington, you’ll be at the heart of our store’s daily operations, leading with passion, supporting your team, and delivering a premium customer experience. This role is about much more than managing people and processes. You’ll be a mentor, motivator, and example of what it means to go above and beyond for customers and teammates alike. Your presence on the sales floor will drive performance, nurture a high-energy team culture, and contribute directly to the store’s overall success.

Requirements

Available to work a flexible schedule, including, days, evenings, weekends, and holidays
Demonstrated leadership ability with at least 2-3 years of retail experience in a customer-facing sales setting required
Proven track record of leading your team by example, giving feedback, and coaching in the moment.
Experienced in having hard conversations (performance, disciplinary, etc.)
Passion for coaching and developing people
Ability to balance the needs of employees and business
Can own and manage administrative tasks, customer interactions and a fast-paced environment while staying organized
Professional and timely internal and external communication
Has a proven track record of developing and training staff
Promotes individual and team performance by setting expectations, delegating, and providing tools and resources
Hours of work for this position are approximately 40+ hours per week.
Position requires moving around for periods of 4-6 hours without a rest break, and task sequencing and the completion of complex administrative responsibilities.
Occasional moderate to heavy (10-25+lb) lifting and carrying, bending and reaching overhead may be required.

Nice To Haves

Some travel may be required for meetings, training or conferences.

Responsibilities

The day-to-day and long-term success of retail staff with a focus on customer experience
Serving as the point person on the retail floor ensuring that every customer receives a consistent experience
Plans, identifies, communicates, and delegates responsibility to the team
Overseeing the key holders and outfitters
Overseeing entire daily operations of your retail store
Achieving quarterly and annual sales and metric goals
Assisting with schedule management and assistance in labor budget management
Overseeing and managing accurate store inventory by conducting physical counts provided by the buying team
Ensuring all inventory is received and prepped for sale in timely manner
Overseeing the timely fulfillment of ecommerce orders
Organizing and managing in-store events
Ensuring proper store merchandising guidance provided by the buying team
Maintaining proper supply levels for the store
Overseeing general upkeep of the store and maintenance repairs in a timely manner
Ensuring your team has the tools they need to achieve the retail performance metrics
Conducting Uqube check-ins
Conducting key holder and outfitter disciplinary conversations
Time will be spent 4-5 days per week managing your retail location