Retail Experience Manager (Store Manager)

Fleet Feet•Chesterfield, MO

10d•Onsite

About The Position

Our Company Overview: We believe Running Changes Everything. If you believe that, too, we want to talk. With more than 280 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when outfitting every customer. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life.

Requirements

Demonstrated leadership ability with at least one year of retail experience in a Fleet Feet store and 6 months as a Team Lead
If not a current or previous Fleet Feet employee, the position will require a 6 month probationary period as an Outfitter and then Team Lead before being promoted to Retail Experience Manager
Proven track record of leading by example, training, and developing staff
Ability to have hard conversations, give feedback and coach in the moment
Available to work a flexible schedule including days, evenings, weekends, and holidays
Able to manage a schedule and balance the needs of employees and business
Can manage administrative tasks, customer interactions and a fast-paced environment while staying organized
Professional and timely internal and external communication
Passionate, positive, self-motivated and detail-oriented

Responsibilities

Responsible for the day-to-day and long-term success of retail staff with a focus on the customer experience.
Create the best customer experience by focusing on what matters most, our team.
Effectively recruiting, training, scheduling, coaching, performance management and education.
Oversee our Retail Sales Associate, or Outfitters, to ensure each customer is outfitted with everything they need to get started or to keep going.
Be on the sales floor 5 days a week.
Deliver the best customer experience by creating a positive staff culture with a focus on performance management and education.
Builds and maintains trust from staff and customers by using sound judgment.
Promotes individual and team performance by setting expectations, delegating and providing tools and resources.
Support all Fleet Feet initiatives, activities, and functions.
Willing to go above and beyond when needed.