Retail Environmental Service Team Member

Michaels•Austin, TX

11d•Onsite

About The Position

This role is responsible for maintaining a high standard of the store's overall look and feel, which includes upholding cleanliness and recovery standards to deliver on Brand Promises. The team member will also deliver friendly customer service, assisting customers in navigating the store and finding desired items. Key duties involve managing trash disposal, cleaning floors, moving equipment and products for cleaning, and preparing cleaning solutions. The position requires deep cleaning of high-traffic areas like bathrooms and breakrooms to ensure a clean and safe environment for both customers and staff. The team member must maintain cleaning equipment, monitor supply needs, and proactively identify and address areas requiring cleaning. All tasks must be completed in accordance with supervisor assignments and relevant federal, state, and county guidelines. Maintaining positive and respectful interactions with colleagues and customers is essential, reflecting the organization's vision and values, and serving as a role model for other team members. Additional duties may include providing efficient checkout experiences, handling cash according to standards, promoting and enrolling customers in rewards programs and private label credit cards, assisting with omnichannel processes (BOPIS, SFS), participating in truck unloading and stocking, and supporting shrink and safety programs. Adherence to Standard Operating Procedures (SOPs) and Company programs is required to ensure compliance with laws and regulations.

Requirements

Must be at least sixteen (16) years or older.
Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Use of standard commercial cleaners and chemicals from cleaning supplies.

Nice To Haves

Retail and/or cleaning experience preferred.

Responsibilities

Maintain store cleanliness and recovery standards.
Deliver friendly customer service.
Collect and dispose of trash following approved procedures.
Dust and damp mop floors following approved procedures.
Move equipment and products for proper cleaning and place products back in correct placement.
Clean assigned areas with assigned materials and equipment.
Mix water and detergents to prepare cleaning solutions.
Deep clean key areas of the store including bathrooms, breakrooms, entry ways and other high traffic areas.
Keep cleaning equipment neat and orderly.
Notify supervisor of supply needs in advance for replenishment.
Seek out areas requiring cleaning and take initiative to complete the task.
Complete all tasks assigned by supervisor.
Perform tasks in accordance with all federal, state and county guidelines.
Maintain positive and respectful interactions with team members and customers.
Project a positive image and serve as a role model.
Provide a fast and friendly check out experience.
Execute cash handling to standards.
Engage customers on benefits of Rewards program and Private Label Credit Cards and complete enrollments.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship from Store (SFS).
Participate in the truck un-load, stocking, and planogram (POGs) processes.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs.
Execute Company policies and standards.