Temporary Retail Engagement Specialist

2020 Companies•Covina, CA

4d•Remote

About The Position

Join 2020 Companies as a Seasonal Retail Engagement Specialist and play a key role in building retail partner relationships, increasing program visibility, and supporting business growth across your territory! This position is expected to last 90 days from the date of hire. As a Retail Engagement Specialist, you will spend your day on the road traveling throughout your assigned territory to visit retail locations and build strong relationships with merchants. You will educate merchants on the client’s financial services and program benefits, provide ongoing support, answer questions, maintain in-store materials, and document each visit while managing a daily route of approximately 22–30 locations. This relationship-focused role is ideal for someone who enjoys working independently, connecting with people, and spending their workday out in the field.

Requirements

This position requires a personal vehicle, a valid driver's license, proof of insurance, and successful completion of a Motor Vehicle Record (MVR) screening.
Strong communication and interpersonal skills.
Comfortable working independently in a field-based environment.
Organized, reliable, and able to manage a daily route.
Adaptable, professional, and customer-focused.
High school diploma or equivalent experience required
Six (6) months of prior sales, promotion, retail, or marketing experience
Demonstrated knowledge of products and services
Excellent communication, presentation, interpersonal, and problem-solving skills
Impeccable integrity and commitment to customer satisfaction
Ability to lift and carry up to 15 lbs. at a time
Ability to multi-task in a fast-paced, team environment
Ability to maintain customer confidentiality
Reliable transportation within assigned territory

Nice To Haves

Prior retail, sales, field marketing, or customer-facing experience is a plus.

Responsibilities

Travel throughout your assigned territory visiting approximately 22–30 retail locations per day, depending on geography and scheduling.
Engage with merchants in a professional, relationship-focused manner.
Introduce and educate new merchants on the client’s financial services and program benefits.
Provide on-site support, answer questions, and address concerns to build merchant understanding and confidence.
Place and maintain point-of-sale materials and in-store branding.
Document visits and track activity using mobile tools and reporting systems.
Manage a mix of in-store engagement, driving, and administrative follow-up throughout the day.
Work independently in the field while partnering closely with leadership and training teams to meet territory goals and coverage expectations.
Partner with the client to train and advocate for client products at the retailer
Drive merchant awareness within your assigned territory
Maintain professional interaction with both merchants and fellow employees
Attempt to place point-of-purchase signage on the exterior and/or interior of the business
Advise merchants by providing information on products
Audit and record competitive products, promotions, merchandising, displays, and merchant feedback
Travel to major markets and events for iconic launches to promote products
Contribute to team effort by assisting in launch-related activities, as needed
Responsible for accurately tracking and communicating all activity to Retail Operations
Ensure feedback reporting is submitted in a timely manner
Meet or exceed quarterly visit goals
Meet or exceed weekly in-store time goals
Visit multiple store locations on a daily and weekly basis
Effectively schedule store visits two weeks or more in advance
Effectively execute assigned activities inside each location during all visits
Effectively demonstrate an ability to establish and influence business relationships through merchant awareness, POP placement, and consistent productivity
Record and maintain appropriate documentation for each visit