Retail Donation Attendant at West Chester

Ohio Valley Goodwill Industries Rehabilitation Center, Inc.•West Chester Township, OH

13h•Onsite

About The Position

The Donation Attendant provides excellent customer service to Ohio Valley Goodwill donors and customers inside and outside of retail locations. Greets donors, receives donations, and supplies donors with receipts. Prepares donations for the production processing area and works to efficiently expedite merchandise in a fast-paced environment.

Requirements

A minimum of six months of previous work experience, or the equivalent educational or vocational experience preferred.
Ability to provide exceptional customer service to all of our customers and donors.
Ability to understand English and interact with customers and employees.
Ability to effectively communicate verbally with associates and customers.
Ability to perform continuous walking, stooping, standing, bending, lifting, kneeling and climbing for prolonged periods of time.
Ability to lift 35 pounds frequently.
Ability to be trained and safely use big joe stacker and pallet jack (age 18 +).

Nice To Haves

Ability to motivate the team.
Previous experience working in a warehouse environment.
Previous pallet packing and forklift experience.
Basic computer skills.
Multilingual with fluency in English.

Responsibilities

Provide exceptional customer service to all our donors/customers.
Create a welcoming atmosphere by greeting donors and safely unloading donations from vehicles.
Complete donor receipts and offer the donor a copy.
Sort donated items into designated categories.
Comply with safety and security practices including reporting safety hazards and injuries to the Retail General Manager or Retail Assistant Manager or Retail Supervisor on duty.
Maintain a professional appearance adhering to Goodwill uniform standards.
Comply with all Ohio Valley Goodwill policies, including, but not limited to, reporting theft or misuse of company property or other illegal activities.
Demonstrate ethical behavior and comply with Corporate Compliance.
Adhere to work schedule set by supervisor.
Help truck drivers and their assistants load/unload donations into company vehicles for transport to/from other store locations.
Perform general housekeeping duties as needed including janitorial tasks such as cleaning restrooms or removing trash from the parking lot.
Communicate OVGI’s mission and vision effectively to our donors and customers.
Perform other duties as directed.