Retail District Manager

Maitri Medicinals•Harrisburg, PA

10d•Hybrid

About The Position

Lead from the Front. Coach from the floor. Win as a Team. Are you passionate about leadership that’s hands-on, people centered, and focused on performance? We’re looking for a Retail District Manager to serve as the head coach of our Pennsylvania dispensary teams- someone who lives for the rhythm of retail and thrives when developing talent, driving results, and making every customer experience exceptional. This is not a desk job. This is a boots-on-the-ground leadership role for someone who finds energy in team interaction, builds trust by being present, and inspires others through action. You’ll rotate weekly across six dispensaries throughout the state, spending 4-5 days at a time at each site to immerse yourself in the team culture, observe operations firsthand, and drive meaningful change. If you’re (externally) competitive, people-focused, and excited about elevating performance, this is your opportunity to lead as a coach and have an opportunity at the championship.

Requirements

5+ years of retail or multi-unit management experience (cannabis preferred but not required)
A leader who loves people and has a passion for customer service
Strong conflict resolution and communication skills
Experience managing high-volume operations
Strong organizational skills
Willingness to work nights, weekends, and holidays
Must be 21+ and able to pass a background check
Strong verbal communication and basic math skills required
Demonstrates basic understanding of digital technology and willingness to learn
Has a can-do attitude- rolls up sleeves and is willing to get your hands dirty
Prefers insourcing whenever possible
Takes extreme ownership over their domain while being collaborative to achieve goals.
Ability to work up to 10 hours a day and rotating shifts
Comfortable being under constant video surveillance
Flexible schedule availability including nights, weekends and holidays
Ability to lift, push, and pull 75 pounds
Ability to sit, squat, bend, and kneel repetitively throughout a workday
Ability to stand for extended periods of time
Extended computer usage
Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Nice To Haves

cannabis experience preferred but not required

Responsibilities

Travel across Pennsylvania to spend time in dispensaries weekly; drive your own vehicle (mileage reimbursed at $0.70/mile) and hotel accommodation/travel expenses are covered.
Ensure all locations are operating efficiently and in compliance across inventory, cash handling, scheduling, and marketing.
Train, coach, and motivate store managers. Be a mentor, not a monitor.
Collaborate with sales and marketing to drive store targets, optimize staffing schedules, and boost EBITDA margins.
Visit competitor locations, observe trends in pricing, product, and promotions, and make informed recommendations.
Model and reinforce our core values and precepts: H.E.A.T. & Full, Fresh, Fast, Friendly, and Clean.
Lead the implementation of company policies, initiatives, and special projects.
Ensure all dispensaries licenses stay in good standing with the Pennsylvania DOH.
Guarantee accurate and timely reporting to state-mandated tracking systems (MJF).
Ensure all employees maintain required certifications and training per state and records are quickly retrievable.
Be the main point of contact in DOH inspections and respond to RFI’s.
Oversee recruitment, hiring, onboarding, and succession planning in collaboration with HR.
Evaluate store manager performance and ensure performance reviews are conducted consistently.
Approve store schedules, time off requests, and staffing levels in line with store traffic and productivity goals.
Mitigate labor relations issues, workplace disputes, and employee misconduct in coordination with HR.
Analyze daily/weekly/monthly sales trends across locations and identify areas of opportunity.
Drive top-line revenue growth while managing labor and operational costs to optimize profit margins.
Leverage CRM and loyalty platforms to assess customer engagement and suggest marketing efforts.
Collaborate on product assortment strategies, in-store merchandising, and demand forecasting.
Evaluate and improve the in-store customer journey—including wait times, service quality, educational support, and patient privacy.
Ensure dispensaries maintain welcoming, ADA-compliant, and brand-consistent environments.
Lead resolution of escalated customer complaints or sensitive patient matters.
Partner with procurement and supply chain teams to ensure accurate forecasting, timely transfers, and real-time inventory accuracy.
Review shrinkage reports and ensure implementation of loss prevention tactics.
Verify proper storage of medical cannabis products to preserve quality and security.
Confirm that each store maintains proper physical security protocols (alarms, cameras, safes, logs).
Take ownership of the facilities and with senior leadership and store level leadership to address maintenance issues, ensure cleanliness, and enforce SOPs.
Participate in emergency response and incident review procedures (robberies, patient disturbances, etc.).
Collaborate with Marketing to drive promotional campaigns, events, and product education.
Collaborate with Finance to review expenses, purchase requests, expense tracking, and P&L accountability.
Collaborate with HR to align staffing plans with business strategy and culture.
Collaborate with Compliance for permit renewal and maintaining training module certificates.
Collaborate with Product teams to execute retail launches and gather customer feedback.
Use dashboards, reports, and KPIs to monitor dispensary health and identify trends.
Support internal analysis of product performance and consumer behavior by location.
Support new store openings, expansion planning, and renovation efforts.
Lead assigned operational initiatives such as badging programs, new tech rollouts, or retail SOP overhauls.
Continuously propose process improvements to increase efficiency and reduce cost.