Retail Display Installer - Technology

2020 Companies•Baltimore, MD

4d•Onsite

About The Position

2020 Companies is seeking reliable, detail-oriented, and self-motivated Retail Installation & Merchandising Specialists to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll work independently, meet deadlines, and use mobile applications and technology to review, schedule, and complete assignments at different retail venues within 90 miles. Strong communication and organizational skills are essential, as you manage your schedule to complete work within established timelines, build store-level relationships, and ensure top-quality execution on every project.

Requirements

Comfortable using hand tools and technology
Valid driver's license, current auto insurance, and a reliable personal vehicle
Ability and willingness to climb ladders up to 10 feet
Ability to safely lift and carry up to 60 lbs
Ability to kneel, walk, crouch, bend, reach overhead, and perform repetitive physical tasks throughout the day
Willingness to travel up to 90 miles from your residence in any direction to complete service assignments
Must provide and use the following tools: Phillips head & flat head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, 256G USB (USB-A / C adapter)
Smartphone with a current operating system and active data plan. Must be comfortable downloading mobile apps, following digital work instructions, and uploading photos to document completed assignments
Must be 18 or older (due to insurance requirements).
Must be authorized to work in the United States
Flexible availability Monday through Friday.
Weekend and holiday availability as needed.
Early morning and late-night availability as needed.
Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.
Climb a ladder up to 10 feet in height.
Safely lift and carry up to 60lbs.
Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead
Ability to adjust to the ever-changing variety of tasks and work environments.
Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates.
Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet.
Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported).
A high school diploma or equivalent is typically required.
Must own an Android or Apple mobile device to upload photos and data.
Must be able to successfully navigate various communication platforms and applications independently.
Must complete all training assignments and tasks within a designated time frame.
Agents are expected to be able to work collaboratively and autonomously.
Must have reliable transportation.
Valid driver’s license and proof of insurance.
Willingness and ability to travel up to 90 miles from home per assignment/shift/daily.
Superior leadership skills and strong professional communication and presentation skills.
Ability to make sound decisions, show good judgment and problem-solve effectively.
Capable of working autonomously with excellent time management and reporting skills.

Nice To Haves

Previous retail or merchandising experience is beneficial but not mandatory.
Installation and merchandising experience.
Proficiency with hand and power tool usage.
Ability to follow planogram (POG) directives and secondary communication.

Responsibilities

Install, assemble, and update retail fixtures, shelving, endcaps, and displays
Complete retail resets, store build-outs, remodels, and display repairs
Follow planograms (POGs), schematics, and client-specific merchandising directives with accuracy
Install and service TVs, interactive displays, kiosks, and other retail display equipment
Update operating systems and software on display devices
Install and replace graphics, pricing cards, SD cards, and other marketing materials
Troubleshoot and resolve hardware and display issues to ensure equipment is functioning properly
Capture and upload photos to document completed work using a mobile device
Maintain a clean, organized, and safe work area while representing the client professionally
Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
Keep availability updated and accurate.
Fully complete all assigned jobs on or before scheduled end dates.
Installing and building displays, end caps, and fixturing.
Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site.
Maintaining and updating displays according to planograms/ client requests.
Conducting break-fix repairs to ensure displays and fixtures are fully functional.
Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
Manage virtual software and ensure successful execution of related tasks and timelines.
Contribute to the team's success by assisting other members as needed.
Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.
Work independently in a fast-paced environment.
Participate and complete training and certification programs.
Accurately track, record, and communicate activity via designated systems/ workflows.
Accept and schedule all assigned jobs within 48 hours of receipt
Following all directives as provided, executing fully and completely
Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.
Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.
Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company.
Set a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.
Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
Be open to provide and receive feedback.