Retail/Deposit Operations Representative II (onsite)

Newtown Savings Bank•Newtown, CT

12d•Hybrid

About The Position

Newtown Savings Bank is seeking a team player with excellent customer service skills and 2-4 years of banking experience for the role of Retail/Deposit Operations Representative II. This role performs a variety of monitoring, clerical, research, and administrative duties that support department functions and activities. The representative is responsible for completing all tasks in a timely manner, assisting in the preparation of department statistical information for management reporting, meeting critical daily deadlines related to Bank reconciliation, and ensuring regulatory guidelines are met for all areas of responsibility. This is an onsite opportunity at our Corporate office in Newtown, CT, with a remote option of one day per week.

Requirements

Associate’s degree or equivalent with minimum 2-4 years banking experience.
Ability to work well in team environment.
Excellent customer service skills.
Goal and deadline oriented.
Attention to detail and analytical approach to problem solving.
Good written and oral communication skills.
Good computer skills, Internet knowledge and experience using MS Office products; i.e. Excel, Word and Outlook a must.

Responsibilities

Performs deposit account research requests and fulfills all Legal Service requests according to specified deadlines. Provides applicable BSA/AML data to Fraud/BSA unit and completes all service request fulfillment in a timely accurate manner.
Monitors a variety of key control reports to ensure accurate and compliant system data; performs corrections and account maintenance as needed. Duties also include system verifications associated with parameter changes and/or system release updates.
Provides back-office operations support and timely/accurate incident request fulfillment to Retail Banking network and other bank line areas. Cross trains and is efficient in all areas of Retail/Deposit Operations, especially those duties assigned as secondary responsibilities.
Assists in maintaining departmental documentation and keeps daily task list up to date.
Processes various items including but not limited to, EIP/Overdraft Privilege processing and reporting, statements, rebates, notices according to Bank policies and procedures. Processes daily return item cash letter/chargebacks (including extended hold notices)/adjustments (Fedline)as well as CDARS/ICS order processing and statement distribution, year-end processing and tax forms.
Reconciles assigned General Ledger accounts and performs various settlement accounts functions as assigned.
Prepares accurate and timely statistical reports and various billing reports as assigned.
Reviews retirement/Health Savings Account plan/account documentation to ensure accuracy, completeness and compliance with IRS reporting requirements. Initiates and monitors retirement plan related activities, periodic statements, IRS plan reporting (e.g. 5498/1099Rs), required distribution solicitation and maintenance, transfers, contributions and withholding. Handles complex external customer calls that exceed Retail Banking employee knowledge.
Responsible for timely statement cycle verification and reporting as well as statement maintenance (including eStatement/Combined Statements) and management reporting.
Reviews Time, DDA, and Savings Deposit new account reports; transaction activity and maintenance reports for accuracy and monitors document exceptions, performs corrections and account maintenance as needed.