Retail Department Supervisor
About The Position
The Retail Department Supervisor is responsible for executing receiving and merchandising standards, ensuring Associates process merchandise efficiently and effectively as a team, and delivering an excellent customer experience. The role models exceptional customer service, maintains a clean and organized store, and promotes honesty, integrity, and confidentiality. The Supervisor coordinates truck delivery and merchandise flow to the sales floor, trains and mentors Associates, monitors productivity, and helps ensure tasks are completed according to the store plan. The position also supports backroom organization, merchandising and signage standards, safety, compliance, and store shrink-reduction goals. Additional duties may be assigned.
Requirements
- Able to work a flexible schedule, including nights and weekends.
- Superior communication and organizational skills with attention to detail.
- Able to multitask.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player who works effectively with peers and supervisors.
- Able to lift heavy objects, with or without reasonable accommodation.
- Able to train others.
- 1 year of retail experience and 6 months of leadership experience.
Responsibilities
- Create a positive internal and external customer experience.
- Promote honesty and integrity and maintain confidentiality.
- Orchestrate truck delivery and prioritize processing merchandise onto the sales floor.
- Train and mentor Associates on merchandising and processing principles.
- Ensure merchandise is properly tagged, hung, secured, and coded.
- Communicate with the Coordinator on Duty to support efficient flow of goods to the sales floor.
- Ensure Associates complete tasks and activities according to the store plan; prioritize as needed.
- Monitor team productivity and coach as necessary.
- Organize and rotate back stock for easy replenishment.
- Maintain merchandising philosophy and signage standards.
- Maintain organizational, cleanliness, and recovery standards in the backroom.
- Ensure compliance with recycling and, where applicable, hazardous waste programs.
- Communicate priorities accurately and effectively with management and Associates and provide progress updates.
- Provide and accept recognition and constructive feedback.
- Partner with Management on Associate training needs to increase effectiveness.
- Ensure adherence to labor laws, policies, and procedures.
- Promote credit and loyalty programs.
- Support and participate in store shrink-reduction goals and programs.
- Promote safety awareness and maintain a safe environment.
- Perform other duties as assigned.
Benefits
- Associate discount
- Employee Assistance Program (EAP)
- Smoking cessation support
- Bereavement benefit
- 401(k) Associate contributions
- Child care and cell phone discounts
- Pet and legal insurance
- Credit union
- Referral bonuses
- 401(k) match for those meeting service or hours requirements
- Medical, dental, and vision coverage for those meeting service or hours requirements
- Health Savings Account (HSA) for those meeting service or hours requirements
- Health care Flexible Spending Account (FSA) for those meeting service or hours requirements
- Life insurance for those meeting service or hours requirements
- Short- and long-term disability for those meeting service or hours requirements
- Paid parental leave for those meeting service or hours requirements
- Paid holidays, vacation, and sick time for those meeting service or hours requirements
- Auto and home insurance discounts
- Scholarship program
- Adoption assistance
- Competitive salary and benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
