Retail Department Supervisor

The TJX Companies, Inc.•Concord, NC

2d•$14 - $15•Onsite

About The Position

The Retail Department Supervisor is responsible for executing receiving and merchandising standards while ensuring Associates are processing efficiently and effectively, and working as a team. This role ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store. The supervisor models exceptional customer service, creates a positive internal and external customer experience, and promotes a culture of honesty and integrity while maintaining confidentiality. Key responsibilities include orchestrating truck delivery, prioritizing merchandise processing, training and mentoring Associates on merchandising and processing principles, ensuring merchandise is properly tagged, hung, secured, and coded, and communicating with the Coordinator on Duty for efficient flow of goods to the sales floor. The supervisor also ensures Associates complete tasks according to the store plan, monitors team productivity, coaches as necessary, organizes and rotates back stock, maintains merchandising philosophy and signage standards, upholds backroom organizational and cleanliness standards, ensures compliance with recycling and hazardous waste programs, communicates effectively with management and Associates regarding priorities and progress, provides and accepts recognition and feedback, partners with management on training needs, ensures adherence to labor laws and policies, promotes credit and loyalty programs, supports shrink reduction goals, and promotes safety awareness.

Requirements

Able to work a flexible schedule, including nights and weekends
Superior communication and organizational skills with attention to detail
Capable of multi-tasking
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Capable of lifting heavy objects with or without reasonable accommodation
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Executing receiving and merchandising standards
Ensuring Associates are processing efficiently and effectively, and working as a team
Ensuring an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store
Modeling exceptional customer service
Creating a positive internal and external customer experience
Promoting a culture of honesty and integrity; maintaining confidentiality
Orchestrating truck delivery, prioritizing the processing of merchandise onto the sales floor
Training and mentoring Associates on established merchandising and processing principles
Ensuring merchandise is properly tagged, hung, secured, and coded
Communicating with the Coordinator on Duty to ensure efficient flow of goods to sales floor
Ensuring Associates complete tasks and activities according to store plan; prioritizing as needed
Monitoring productivity of team and coaching as necessary
Organizing and rotating back stock for easy replenishment
Maintaining and upholding merchandising philosophy and signage standards
Maintaining all organizational, cleanliness and recovery standards for the backroom area
Ensuring compliance with recycling and, where applicable, hazardous waste programs
Communicating accurately and effectively with management and Associates when setting and addressing priorities; providing progress updates
Providing and accepting recognition and constructive feedback
Partnering with Management on Associate training needs to increase effectiveness
Ensuring adherence to all labor laws, policies, and procedures
Promoting credit and loyalty programs
Supporting and participating in store shrink reduction goals and programs
Promoting safety awareness and maintaining a safe environment
Other duties as assigned