Retail Department Head

Gillman Home Center • New Castle, IN

7d • Onsite

About The Position

The Department Head position is responsible for providing accurate product knowledge, quality and excellent customer service to customers. This role involves assisting customers with their needs, resolving concerns, and offering solutions, including add-on sales. The position also includes point-of-sale transactions, department recovery and stocking, inventory management, price updates, store opening/closing, and general store maintenance. Ensuring a safe working environment and assisting in other departments as needed are also key aspects of this role. The company emphasizes equal employment opportunities for all employees and applicants.

Requirements

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of retail job experience
• 2+ years of product knowledge of items in assigned department

Nice To Haves

• Customer Service
• Teamwork
• Attention to detail
• Communication

Responsibilities

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assist with loading products, answering inquiries, etc.
• Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
• Responsible for making sure all products in the department are stocked properly.
• Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed.
• Order inventory as necessary, and complete purchase orders and other related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Opening and closing store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Always continue to make customers a priority while working your department.
• Ensure a safe working environment.
• Maintain situational awareness.
• Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.
• Other duties as assigned.

Benefits

• Medical Insurance
• Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance
• 401k plan with employer contribution
• Company paid $25k Life Insurance Plan
• Employee discount
• Vacation time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees