Retail Department Coordinator

The TJX Companies, Inc.•Wall Township, NJ

20h•Onsite

About The Position

At TJX Companies, the Retail Department Coordinator is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. This role ensures prompt, courteous customer service and the promotion of loyalty programs. The coordinator leads by example, engaging with customers, and maintaining a clean and organized store. They are expected to create a positive internal and external customer experience, foster honesty and integrity, and maintain confidentiality. The position involves taking an active role in training and mentoring Associates on front-end principles, personalizing customer experiences, and promoting loyalty programs. The coordinator also manages register assignments, supports and responds to Point of Sale (POS) coverage needs, and coordinates breaks for all Associates, while promptly addressing customer concerns. They ensure Associates execute tasks and activities according to the store plan, prioritize as needed, and communicate effectively with management and Associates. The role also involves providing and accepting recognition and constructive feedback, partnering with Management on Associate training needs, and ensuring adherence to all labor laws, policies, and procedures. Promoting credit and loyalty programs, supporting store shrink reduction goals, and maintaining a safe environment are also key aspects of this position. TJX Companies is a Fortune 100 company and the world’s leading off-price retailer, operating brands like TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Responsible for promoting an excellent customer experience
Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store
Role models outstanding customer service
Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned

Benefits

Associate discount
EAP
Smoking cessation
Bereavement
401(k) Associate contributions
Child care & cell phone discounts
Pet & legal insurance
Credit union
Referral bonuses
401(k) match (for those who meet service or hours requirements)
Medical/dental/vision (for those who meet service or hours requirements)
HSA (for those who meet service or hours requirements)
Health care FSA (for those who meet service or hours requirements)
Life insurance (for those who meet service or hours requirements)
Short/long term disability (for those who meet service or hours requirements)
Paid parental leave (for those who meet service or hours requirements)
Paid holidays/vacation/sick (for those who meet service or hours requirements)
Auto/home insurance discounts (for those who meet service or hours requirements)
Scholarship program (for those who meet service or hours requirements)
Adoption assistance (for those who meet service or hours requirements)
Competitive salary and benefits package