Retail Customer Service

EZCORP • Sarasota, FL

1d • Onsite

About The Position

At EZCORP, the company is looking for Team Members for a career, not just a job, offering development and career paths to enhance skills in a fun and fast-paced environment. The role of a Retail Customer Service Representative, also known as a Pawnbroker, provides the opportunity to interact with customers daily, assisting with sales and negotiating mutually satisfying agreements regarding pawn items such as jewelry, electronics, and musical instruments. As part of the Customer Service team, the representative is expected to provide a friendly, courteous, and respectful environment. EZCORP offers competitive pay, generous bonus potential, and great benefits. The company provides a structured career path, including a 5-week paid training program to become a Pawnbroker, a Pawnbroker Certification Program, and opportunities to promote to Lead Pawnbroker (Shift Manager) and Store Manager in Training. EZCORP is committed to fostering an environment that values belonging and development for all, ensuring equal access to employment opportunities without discrimination. EZCORP is headquartered in Austin, TX, and is traded on the NASDAQ stock market.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• Excelling at customer service and relationship building
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more
• Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
• Process sales, loans, and extensions
• Perform opening and closing store duties

Benefits

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• 401(k) with Company Match
• Structured career path
• 5-week paid training program
• Pawnbroker Certification Program
• 12-week training program to build the foundation to run your own store

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees