Retail Customer Service Supervisor (CEC) FT

The TJX Companies, Inc.•Akron, OH

2d•$15 - $15•Onsite

About The Position

This role is responsible for promoting an excellent customer experience by overseeing a team of Associates at the front of the store. The supervisor ensures prompt, courteous customer service and promotion of loyalty programs. They lead by example by engaging with customers, maintaining a clean and organized store, and role-modeling outstanding customer service. The position creates a positive internal and external customer experience, promotes a culture of honesty and integrity, and maintains confidentiality. The supervisor takes an active role in training and mentoring Associates on front-end principles and personalizing the customer experience while promoting loyalty programs. They also assign registers, support POS coverage needs, coordinate breaks, address customer concerns, ensure Associates execute tasks according to the store plan, and communicate effectively with management and Associates. Additionally, they provide and accept recognition and constructive feedback, partner with management on training needs, ensure adherence to labor laws and policies, promote credit and loyalty programs, support shrink reduction goals, and promote safety awareness. Other duties may be assigned.

Requirements

Available to work flexible schedule, including nights and weekends
Strong understanding of merchandising techniques
Capable of multi-tasking
Strong communication and organizational skills with attention to detail
Able to respond appropriately to changes in direction or unexpected situations
Team player, working effectively with peers and supervisors
Able to train others
1 year retail experience
6 months of leadership experience

Responsibilities

Creates a positive internal and external customer experience
Promotes a culture of honesty and integrity; maintains confidentiality
Takes an active role in training and mentoring Associates on front end principles
Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
Addresses customer concerns and issues promptly, ensuring a positive customer experience
Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
Provides and accepts recognition and constructive feedback
Partners with Management on Associate training needs to increase effectiveness
Ensures adherence to all labor laws, policies, and procedures
Promotes credit and loyalty programs
Supports and participates in store shrink reduction goals and programs
Promotes safety awareness and maintains a safe environment
Other duties as assigned