Retail Customer Service Specialist

DICK'S Sporting Goods•Lee's Summit, MO

3d•Onsite

About The Position

At DICK’S Sporting Goods, the Customer Service Specialist plays a critical role in creating confidence and excitement for athletes by personally equipping them to achieve their dreams. This position is responsible for providing excellent customer experiences through an exceptional shopping experience, leveraging eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations. The specialist is expected to greet everyone, proactively understand customer needs, and support their shopping journey. They serve as the primary customer service provider at the front end, acting as a liaison between customers and management, and providing register coverage as needed while ensuring strong customer service standards are met by assisting cashiers with complex transactions. The role also involves assisting management with department scheduling, workflow direction, daily associate assignments, and monitoring department presentation standards. Furthermore, the Customer Service Specialist is tasked with upholding company merchandising and presentation standards, promoting and training teammates on company programs like customer loyalty and warranty sales, adhering to safety and loss prevention policies, maintaining confidentiality, and fostering an inclusive store environment. They are expected to take an all-hands-on-deck approach to support the team across the store and perform other assigned tasks.

Requirements

Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Nice To Haves

Prior retail sales, cashier, or customer-focused experience preferred.

Responsibilities

Provide excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.
Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience.
Serve as primary customer service provider at the front end and liaison between customers and management.
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions.
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards.
Monitor Front End associates to ensure they are meeting performance expectations.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintains confidentiality of all Company information.
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.