Retail Customer Service Specialist I - Part-Time- Mt. View Store

GOODWILL OF SILICON VALLEY•Mountain View, CA

1d•$20 - $20•Onsite

About The Position

The Customer Service Specialist I (CSS I) is an entry-level retail position focused on providing friendly, respectful customer service while learning store operations. The role builds foundational skills in customer interactions, merchandising, store cleanliness, and basic cash handling. It is based at the Mountain View Store in Mountain View, California, and is part-time. The position includes operating the cash register and processing sales, assisting with merchandise stocking and presentation, maintaining a clean and safe store, following company procedures, and encouraging customer participation in donation and survey programs. Work is performed on an enclosed storeroom floor and includes frequent standing and walking, light lifting, and teamwork in an occasionally hectic environment.

Requirements

Knowledge of general arithmetic, including addition and subtraction.
Ability to follow directions and work cooperatively with others.
Ability to maintain self-control, deal effectively with the public, and cooperate with co-workers.
Ability to tactfully explain decisions or clearly present information concerning store policies.
Ability to perform arithmetic and count money and change quickly and accurately.
Ability to learn and accurately perform opening and closing procedures, cash register operation, and related paperwork.
Ability to coordinate hand, eye, and foot movements to handle or move merchandise safely and minimize damage and hazards.
Ability to move hands and fingers quickly to count money and operate cash registers.
Ability to accept directions, follow procedures, and perform repetitive and varied duties without losing composure or efficiency.
Ability to understand and communicate clearly in English.
Follow safety procedures when handling merchandise and use assistance or material-handling equipment for large or heavy items.

Nice To Haves

Retail sales and/or cash-handling experience is strongly desired.

Responsibilities

Provide courteous, professional customer service, greet customers, and respond promptly to inquiries.
Operate the cash register; process sales and monetary transactions; and perform opening and closing procedures.
Maintain positive customer and employee relations and promptly report problems or complaints to the store manager or another member of management.
Assist with inventory, displays, merchandising, placement of donated and new products, store color pulls, and price adjustments.
Recover and arrange merchandise, perform housekeeping tasks including restroom cleaning, and maintain assigned store areas in a neat, clean, and safe condition.
Use proper merchandise-handling techniques and equipment.
Learn and follow store and company policies and procedures; report observed non-compliance to the appropriate supervisor.
Report possible damage, theft, and safety hazards promptly to the store manager.
Educate and encourage customers to participate in the round-up or monetary donation program and the Customer Ambassador Program.
Retrieve priced products from the back room and stock, organize, and display them on the sales floor according to store standards and SOP.
Perform weekly store pull color rotations as directed or assigned by management.
Invite customers to complete satisfaction and Customer Ambassador Program surveys at the close of eligible interactions while maintaining professionalism.
Meet assigned productivity expectations for clothing racks, hardlines bins, and glass carts; obtain at least one monthly CAP survey mentioning the employee; support the stated donation participation and inventory-rotation targets; and follow cash-handling procedures when assigned register duties.
Perform other duties as requested; responsibilities may be changed at management’s discretion.