Retail Customer Service

EZCORP • Hollywood, FL

20h • Onsite

About The Position

EZCORP is looking for Team Members to join for a career, not just a job, offering development and career paths in a fun and fast-paced environment with competitive pay, generous bonus potential, and great benefits. The company is hiring immediately for Retail Sales Associates / Retail Customer Service. Working for EZCORP provides a structured career path, starting as a Trainee in a 5-week paid training program, leading to a promotion to Pawnbroker. Further growth opportunities include the Pawnbroker Certification Program, promotion to Lead Pawnbroker (Shift Manager), and eventually a Store Manager in Training position with a 12-week program to run a store. As a Retail Customer Service Representative (Pawnbroker), the role involves daily interaction with customers, assisting with sales, and facilitating mutually satisfying agreements for pawn items such as jewelry, electronics, and musical instruments. Team members are expected to provide excellent customer service in a friendly, courteous, and respectful environment.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Interact with customers daily, helping with sales
• Enjoy the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more
• Provide excellent customer service by greeting customers, interacting with customers in person and on the phone
• Process sales, loans, and extensions
• Perform opening and closing store duties

Benefits

• Free Health Insurance (No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• Development and career paths

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees