Retail Customer Service

EZCORP • Las Vegas, NV

2d • Onsite

About The Position

EZCORP is seeking Team Members for a career, not just a job, offering development and career paths in a fun and fast-paced environment. The company provides competitive pay, generous bonus potential, and great benefits. They are immediately hiring for Retail Sales Associates / Retail Customer Service. The role offers a structured career path starting as a Trainee in a 5-week paid training program, leading to a promotion to Pawnbroker with a $.50 raise. Further growth includes a Pawnbroker Certification Program for an additional $1/hour, opportunities to promote to Lead Pawnbroker (Shift Manager), and a 12-week Store Manager in Training program. As a Retail Customer Service Representative (Pawnbroker), you will interact with customers daily, assisting with sales and negotiating agreements for pawn items such as jewelry, electronics, and musical instruments. The position emphasizes providing excellent customer service in a friendly, courteous, and respectful environment.

Requirements

• Self-motivated with a positive and outgoing personality and a strong work ethic
• Excelling at customer service and relationship building
• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
• Sales background, a plus
• Bilingual, a plus

Responsibilities

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Benefits

• Free Health Insurance
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees