Retail Customer Service Representative – Pop-Up Shops (Kelowna)

Okanagan College • Kelowna, BC

2d • CA$26 - CA$30 • Onsite

About The Position

Under the general supervision of the Retail Services & Logistics Manager, the Customer Service Representative (CSR) – Pop-Up Store (On-Call) supports Campus Store operations during peak periods and as scheduled. The position operates temporary Campus Store pop-up locations by distributing pre-packaged course material orders, stocking customer pick-up lockers, processing retail sales of Campus Store merchandise, and providing routine customer service to students, staff, and the public. The position maintains an organized and welcoming pick-up area and performs related duties as required.

Requirements

• Completion of Grade 12 or equivalent.
• One year of recent customer service, retail, cashier, or related experience.
• Demonstrates a strong commitment to customer service excellence and the delivery of a positive retail and customer pick-up experience.
• Strong customer service and interpersonal skills with the ability to deal tactfully, diplomatically, and professionally with students, staff, clients, and the public.
• Ability to build and maintain effective working relationships in a collaborative, team-oriented environment to support high levels of customer service.
• Sales-oriented with the ability to identify opportunities to enhance customer experience, increase sales, and improve Campus Store services and merchandise offerings.
• Adaptable and open to learning new systems, processes, products, and technologies.
• Strong organizational skills with the ability to communicate promptly and effectively regarding operational issues, customer concerns, and service requirements.
• Proficient using point-of-sale systems and standard office software; ability to troubleshoot routine system or data entry issues.
• Ability to maintain a positive, professional, and customer-focused attitude in a dynamic work environment.
• Ability to perform basic mathematical calculations accurately for cash handling, inventory, and retail transactions.
• Physical ability to lift and move up to 30 pounds.
• Excellent written and verbal communication skills.

Responsibilities

• Provides friendly and courteous customer service by greeting customers, answering routine questions regarding Campus Store products and services, and directing more complex inquiries to the appropriate staff member.
• Distributes pre-packaged customer orders by verifying customer identity, locating prepared orders, and providing orders directly to customers or assisting with smart locker pick-up as required.
• Loads and replenishes customer pick-up lockers with pre-packaged orders to support efficient self-service collection.
• Processes retail sales of Campus Store merchandise, including clothing and other retail items, using the point-of-sale system; accepts electronic payments and follows established cash handling and transaction procedures.
• Processes intercampus deliveries of merchandise and customer orders by unpacking, organizing, and storing in designated locations for pickup, while maintaining orderly stock and storage areas.
• Sets up and maintains temporary Campus Store pop-up locations, ensuring merchandise is displayed neatly and the work area remains clean, organized, and welcoming.
• Identifies routine issues such as missing orders, damaged merchandise, or customer concerns and refers unresolved matters to the Retail Services & Logistics Manager or designated Campus Store staff.
• Performs general housekeeping duties to maintain a clean, safe, and organized work environment.
• Performs other related duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED