Retail Customer Service Representative

SBP Careers • Midlothian, TX

4d • Onsite

About The Position

Specialty Building Products is currently looking for a Retail Customer Service Representative to join our VALUES based organization. The Retail Customer Service Representative will oversee and manage key client accounts within the retail sector. This position requires a strong understanding of retail operations, sales strategies, and customer relationship management. The Retail Customer Service Representative serves as the primary point of contact for assigned retail accounts and works collaboratively with internal teams to ensure client satisfaction, sales growth, and account retention.

Requirements

• Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term relationships with clients.
• Strong problem-solving and negotiation skills
• Self-motivated and able to work independently, as well as collaborating effectively within cross-functional teams; ability to work in fast paced environment.
• High School Diploma or equivalent (GED).

Nice To Haves

• Preferred basic Building Materials or Construction Knowledge.

Responsibilities

• Account Management: Build and maintain strong relationships with assigned retail accounts, acting as the main point of contact for all inquiries, concerns, and requests.
• Proactively identify opportunities to increase sales and promote client loyalty.
• Understand the EDI flow of all stock and SOS orders.
• Sales Growth: Develop relationships with retail accounts to drive sales growth within assigned area.
• Customer Support: Provide exceptional customer service and support to retail clients.
• Address any issues or concerns promptly and effectively, ensuring a positive experience for the clients.
• Collaborate with internal teams, such as accounting and logistics, to resolve any operational challenges.
• Account Planning: Develop comprehensive account plans for each assigned retail account, outlining specific goals, targets, and action steps.
• Regularly review and update pricing and item availability to adapt to changing market conditions and client needs.
• Market Knowledge: Stay updated on industry trends, competitor activities, and market dynamics within the retail sector.

Benefits

• Medical, Dental, Vision given on the 1st of the month following 30 days of employment
• Company-Paid Life Insurance & Disability
• 401(k) with Company Match
• Company-Paid Time Off
• Paid Holidays & Floating Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED