Part Time Retail Customer Service Representative

NY143•Brooklyn, NY

2d•$18

About The Position

A PostNet Retail Customer Service Representative is responsible for assisting customers with store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. In addition to other duties as assigned. The Ideal Retail Customer Service Representative Candidate Will Have: Previous customer service or sales experience in a retail environment Shipping and/or Printing experience preferred Exceptional customer service skills Ability to translate customer requirements into final products or services Assist in handling customer complaints and problems in a professional manner Multitasking – must have the ability to simultaneously process multiple tasks Ability to work efficiently in a fast paced environment Self Starter Effective verbal and written communication skills Strong attention to detail Outstanding time management and organizational skills Associates Degree minimum or equivalent experience required Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro Some supervisory skills preferred Dual Language preferred ( Spanish/ English), but not required Mandatory Saturday Shift ( 4 hours) Must be available minimum 22 hours per week, up to 28 hours per week, based on store operating hours. Retail Customer Service Representative - Daily Tasks: Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner Assists customers with their product and service need in person, through email, and by phone Processes customer sales through the point-of-sale system Up-sells, cross-sells, and actively participates in marketing and promotional initiatives Assists management in maintaining, ordering, and stocking inventory & store Maintains the center consistent with established standards & cleanliness Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff Sorts, deposits & maintains mail + packages for private mailboxes Captures, complete tasks, and organizes Virtual Mail Maintain stores areas clean and tidy, manages paper area, in addition to shredding & waste disposal system Retail Customer Service Representative - Role Requirements: Must be able to stand behind a sales counter for extended periods of time Must be able to lift at least 50 pounds Must be able to communicate clearly with customers by email, by phone, and in-person Must perform all duties in a safe and efficient manner

Requirements

Previous customer service or sales experience in a retail environment
Exceptional customer service skills
Ability to translate customer requirements into final products or services
Assist in handling customer complaints and problems in a professional manner
Multitasking – must have the ability to simultaneously process multiple tasks
Ability to work efficiently in a fast paced environment
Self Starter
Effective verbal and written communication skills
Strong attention to detail
Outstanding time management and organizational skills
Associates Degree minimum or equivalent experience required
Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
Must be able to stand behind a sales counter for extended periods of time
Must be able to lift at least 50 pounds
Must be able to communicate clearly with customers by email, by phone, and in-person
Must perform all duties in a safe and efficient manner
Must be available minimum 22 hours per week, up to 28 hours per week, based on store operating hours.
Mandatory Saturday Shift ( 4 hours)

Nice To Haves

Shipping and/or Printing experience preferred
Some supervisory skills preferred
Dual Language preferred ( Spanish/ English), but not required

Responsibilities

Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
Assists customers with their product and service need in person, through email, and by phone
Processes customer sales through the point-of-sale system
Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
Assists management in maintaining, ordering, and stocking inventory & store
Maintains the center consistent with established standards & cleanliness
Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
Sorts, deposits & maintains mail + packages for private mailboxes
Captures, complete tasks, and organizes Virtual Mail
Maintain stores areas clean and tidy, manages paper area, in addition to shredding & waste disposal system