Retail Customer Service Associate Full Time

BJ's Wholesale Club • St. Johns, FL

4d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. This role is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, and strive for flawless execution and accountability. They act with honesty and integrity, lead with the member in mind to address all concerns and escalate appropriately, and ensure a safe and positive environment for members and each other. They embrace inclusion and diversity by working together with collaboration and respect, work as a team to achieve goals, move with speed and agility, and innovate and adapt. They maintain a friendly and positive attitude. Members can expect service excellence through all points of contact, with concerns resolved and deescalated, and a safe and positive environment and experience. This role requires a daily commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), Fast, Friendly, Full, Fresh, Clean Club Standards. Team members work to deliver these standards daily with commitment and pride, ensuring the club looks grand, and is clean and organized inside and out. They understand how to access and read production and/or financial performance reporting for their department and see the connection between consistent execution and its positive impact on the business.

Requirements

• Strong interpersonal skills and an attention to detail are required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age.

Nice To Haves

• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Records register receipt discrepancies and notifies front line to immediately rectify the situation.
• Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club
• Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintains high standards of safety for members and team members.
• Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed