Retail Customer Service Associate Part Time

BJ's Wholesale Club • St. Johns, FL

11d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. This role is responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team Members carry out job functions and responsibilities as assigned, support the application of club policies, procedures and compliance, and strive for flawless execution. They hold themselves accountable, act with honesty and integrity, and lead with the member in mind to address all concerns and escalate appropriately. Team members ensure a safe and positive environment for members and each other, embrace inclusion and diversity through collaboration and respect, and work as a team to achieve goals. They move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. Members receive service excellence through all points of contact, and their concerns are resolved and deescalated. A daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) is expected, along with fast, friendly service and maintaining full, fresh, and clean club standards.

Requirements

• Strong interpersonal skills and an attention to detail are required.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age, except in the following states: Indiana – At least 19 years of age, Delaware – At least 21 years of age.

Nice To Haves

• Basic math skills preferred.
• Familiarity with AI tools, including ChatGPT.

Responsibilities

• Perform merchandise protection procedures.
• Monitor entrance and exit activity.
• Provide superior customer service to members.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity.
• Lead with the member in mind to address all concerns and escalate appropriately.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Deliver GOLD Member Standards: Greet, Anticipate, Appreciate.
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD club standards daily.
• Clean and organized, inside, and out.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Deliver superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary.
• Maintain and exhibit clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items.
• Record register receipt discrepancies and notify front line to immediately rectify the situation.
• Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures.
• Ensure the execution of the repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.
• Maintain high standards of safety for members and team members.
• Inspect team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building.
• Process empty water jug return vouchers to members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships
• Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, and jury duty leave)
• Flexible and Affordable Health Benefits (three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options)
• 401(k) Retirement Savings Plan with company match
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed