Part-Time Retail Customer Host Associate - Powers Store

Goodwill of Colorado•Colorado Springs, CO

6d•Onsite

About The Position

This part-time position is located at the entrance of the store and involves greeting customers, managing restroom access, checking receipts upon exit, and thanking customers. The role requires enthusiastic individuals with customer service experience who are willing to engage with customers. The Associate I, Retail Customer Host provides the first impression of the store, ensuring a welcoming atmosphere and a positive shopping experience. Responsibilities include receipt checking as a loss prevention measure, verifying purchases against receipts to prevent theft and fraud, ensuring transaction accuracy, and resolving discrepancies with customers and management to maintain a safe and welcoming environment.

Requirements

Excellent customer service skills are a must.
Must have attention to detail and ability to make decisions.
Ability to use basic technologies to be able to follow company standards.
Must have the ability to use and operate computer programs (Microsoft, Think Risk, etc.) and other technology (phone, scanner, etc.).
Must have strong communication skills and the ability to take initiative in a situation.
Must be able to communicate effectively with customers, managers, supervisors, staff, and peers.
Ability to read, comprehend, write, and communicate effectively in English.
Must have the ability to effectively convey information and interact with diverse individuals.
Good customer service skills and a positive attitude are essential for creating a positive customer experience and ensuring safety and satisfaction.
Provide a friendly demeanor and have a positive and approachable attitude.
The capacity to handle customer inquiries and concerns calmly and professionally.
The ability to connect with people and build rapport.
Must be able to work a varied schedule which may include weekends, evenings, and holidays as needed with occasional overtime.
The ability to stand for extended periods, especially in busy environments.
Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
CARRYING: Heavy: 45 lbs & over - OCCASIONALLY
Moderate: 15-44 lbs - OCCASIONALLY
Light: 14 lbs & under - OCCASIONALLY
PUSHING/PULLING - OCCASIONALLY
REACHING: Above Shoulder - OCCASIONALLY
At Shoulder - OCCASIONALLY
Below Shoulder - OCCASIONALLY
TWISTING - OCCASIONALLY
BENDING - OCCASIONALLY
KNEELING/CRAWLING – OCCASIONALLY
SQUAT - OCCASIONALLY
CLIMBING: Use of legs only (stairs) - OCCASIONALLY
HEARING - CONTINUOUSLY
VISION: Visual, close - CONTINUOUSLY
Visual, distant - CONTINUOUSLY
Visual, depth perception - CONTINUOUSLY
Visual, color vision – CONTINUSOULY
HANDS/FINGERS: Simple grasping - CONTINUOUSLY
Fine Manipulation - CONTINUOUSLY
Repetitive Movements - CONTINUOUSLY
WALKING - CONTINUOUSLY
STANDING - CONTINUOUSLY
SPEAKING - CONTINUOUSLY

Nice To Haves

Prior Retail Store door attendant experience is a plus.
Bilingual is a plus.

Responsibilities

Greet customers with a warm smile and genuine greeting.
Provide store information, answer questions, offer shopping carts or hand baskets, and direct customers to specific areas.
Manage customer flow during busy times and maintain a friendly and organized entrance.
Share relevant store information, such as item locations and discounts, and upcoming event information.
Thank customers sincerely for shopping with us.
Check customers' receipts to verify purchases upon leaving the store.
Refer merchandise that cannot be validated by the receipt to point of sale (POS) for additional customer service.
Politely ask customers to return to the store to be processed through the POS if they do not have a receipt or have an invalid receipt.
File appropriate reports with the Risk department.
Use handheld scanners and devices to monitor transactions and report incidents via Think Risk.
Monitor people and identify suspicious behavior while maintaining a calm demeanor.
Follow all retail center policies and procedures.
Follow all safety processes and procedures to help provide a safe working environment for employees and customers.
Job duties may extend beyond the tasks listed and may include additional responsibilities as required.